HOW CAN WE HELP YOU?

What is BizChannel@CIMB?

What are the services offered in BizChannel@CIMB?

Do I have to pay for using BizChannel@CIMB?

Is the service available 24 hours a day?

Is there a cut-off time for payment processing?

Can I access the service from different PCs?

Can I access the service from overseas?

Does the bank current policy use online personal information for disclosure to third party for marketing or promotional purposes?

Who is eligible to apply for BizChannel@CIMB?

How do I apply?

Can I begin to use this service immediately after submitting the application form?

How do I upgrade from LITE Package to STANDARD & CUSTOMISED Packages?

What could be the problem if the system does not allow me to proceed with online application?

How do I check my online application status for LITE Package?

Changes on Authorization Signature/Condition/Limit/Permission for CIMB current account.

What are the necessary preparations for accessing BizChannel@CIMB Internet Banking?

What should I do if I use a browser whose version is older than the recommended one?

What do I need to do to perform online banking safely?

How do I protect my personal information?

How do I protect my Internet Banking/BizChannel@CIMB App details?

How do I safeguard myself against SMS/phone call scam?

How secure is this service? What are the security measures used by this service?

What is encryption and how is it used to protect my information?

What is “Two-Factor-Authentication”?

What precautions should I take while using BizChannel@CIMB?

What precautions should I take when using shared/public PCs for this service?

How can I enable my browser to use SSL encryption?

What is a Security Device?

When do I need to input the Challenge Response Code?

How will I receive the Security Device?

What if my Security Device is lost, damaged or the battery has worn-out?

Will my access be locked after a multiple unsuccessful attempts? How can I get it unlocked? What if I forget my PIN?

How long can the battery in Security Device last?

I am currently holding the CR Token. Do I need to change it to a TS Token?

I am currently using Mobile Token to approve my BizChannel task(s). Do I need to change it to a TS Token?

Where can I check the Security Device Serial Number?

May I arrange for self-collection of the TS Token?

What can I do if my Internet browser frequently hangs?

Who can I call if I have technical problems in using BizChannel@CIMB?

What should I do if I am not able to perform any transactions?

What can I do if the system does not respond immediately after I confirm a transaction or select a service?

Why is the service so slow?

Can I see a summary of my corporate accounts?

Which type of corporate accounts can I view online?

Can I view the transactions belonging to all the tagged corporate accounts?

How far back can I view my transaction history?

Can I download statements for all the corporate current accounts?

What are the different types of fund transfer available?

When will the payment be available in the beneficiary’s account for IBG transfer?

For IBG Payment does the recipient bank perform any validation before funds are credited?

Is there any charge for making a fund transfer?

How do I know if my fund transfer to other local bank payee is successful?

Why do I need supporting documents to transfer foreign currency to a third party account?

Why am I unable to select Live Rate option?

Can I view the transactions belonging to all the tagged corporate accounts?

Are there any charges for Online Bill Payments?

What happens if I have insufficient funds in my account?

Are bill payments processed on the same day?

Will I be able to keep track of my online payment transactions?

Will I be able to maintain my list of bills?

What is Bulk Payments - Payroll?

What are the benefits of Bulk Payments - Payroll?

How does Bulk Payments - Payroll work?

How do I upload the Bulk Payments - Payroll file?

Is there a particular file specification that I need to follow for Bulk Payments - Payroll submission?

Can I make salary payment to non CIMB account holders?

When will the payment be available in the employees account?

Are there any constraints in terms of payment amount or number of transactions per file?

How do I stop the payment?

What is the cut-off time for you to upload and approve the Bulk Payments - Payroll file?

What happens to the Bulk Payments - Payroll file if the company account balance is insufficient?

How does Payroll - Template work?

What is a Demand Draft?

What are the features of a Demand Draft?

When is the cut off time for Demand Draft?

What is a Cashier's Order?

What are the features of a Cashier's Order?

When is the cut off time for Cashier's Order?

What is a Telegraphic Transfer (TT)?

What are the features of a Telegraphic Transfer?

When is the cut off time for Telegraphic Transfer?

To which countries can I perform a Telegraphic Transfer to?

Why do I need supporting documents to transfer foreign currency to a third party account?

Why am I unable to select Live Rate option?

What is Paynet Direct Debit?

The SLA for addressing Customer queries and complaints is as follows:

What is BizChannel@CIMB Mobile App?

Is BizChannel@CIMB Mobile App only available to business customers?

What are the services or features available through BizChannel@CIMB Mobile App?

Do I need internet connection to use BizChannel@CIMB Mobile App?

What is the difference between the BizChannel@CIMB Mobile App and website for existing customers?

Is there a cost involved if I download the BizChannel@CIMB Mobile App?

Can I access BizChannel@CIMB Mobile App while in overseas?

Can I use tablet for BizChannel@CIMB Mobile App?

What are the requirements to download and install the BizChannel@CIMB Mobile App?

Where can I download the BizChannel@CIMB Mobile App?

What if the mobile device has been jailbroken/rooted?

Why can't rooted or jailbroken devices access mobile app?

This is my first time logging in to BizChannel@CIMB. Can I do my first time login via BizChannel@CIMB Mobile App?

Can I login to BizChannel@CIMB via website and login via Mobile App at the same time? Is concurrent login allowed?

How do I know I am downloading a legitimate application?

Can I change my Password through BizChannel@CIMB Mobile App?

Would the BizChannel@CIMB Mobile App equipped with Two Factor Authentication (2FA)?

Is BizChannel@CIMB Mobile App secure?

What is Regional Account Linking?

I am a BizChannel@CIMB user for Malaysia/Singapore/Thailand/Cambodia. How do I link and view my BizChannel@CIMB Indonesia account balance by using the app?

How do I remove linkage of other country accounts on the app?

What is Regional Account Linking?

What is Mobile Token?

Can I activate Mobile Token on more than one mobile devices?

Does this mean other authentication method such as security device or One-Time Password ("OTP") via SMS is no longer required?

What if my registered device is lost or stolen, do I need to report it to CIMB?

What If I change the Registered Device?

I’ve signed up for BizChannel@CIMB for multiple companies, can I have more than one Mobile Token on one mobile device?

How do I subscribe to Mobile Token?

How do I activate Mobile Token?

Do I need to use Mobile Token to log in to BizChannel@CIMB website and/or approve website transaction every time?

How do I use Mobile Token to approve, decline or cancel transaction(s) on website and app?

I did not receive any login notification when I log in to BizChannel Website/Mobile app, how do I proceed?

I did not receive any Transaction authorisation notification upon authorising a transaction on website/app?

Do I need internet connection to generate OTP via Mobile Token?

If I change my mobile number will this affect my Mobile Token?

What if I am unable to scan the QR code in time during the activation of Mobile Token?

I just changed my registered device, why can’t I authorise transactions?

I did not receive any login notification when I log in to BizChannel Website, what should I do?

I am an existing Mobile Token user, but I did not receive any OTP via SMS for BizChannel@CIMB login and transactions?

What should I do if my web browser displays “Please use another Browser”?

How do I initiate payment using BizChannel@CIMB Mobile App?