The SLA for addressing Customer queries and complaints is as follows:

Search

Business Day To Day

Business Solutions

Islamic Banking

Promotions

Digital Services

Help & Support

Deposits & Investments

Cards

Cash Management

Treasury

Solutions

Trade Finance

Financing

Insurance / Takaful

More Services

Islamic Banking Overview

Latest Promotions

OCTO Biz

BizChannel@CIMB

Corporate Cards Online

Apply For

Retrieve Saved Application-i

Customer Help Centre

Locate Us

Rates & Charges

Calculators

Security & Fraud

Current & Investment Account

Fixed & Term Investment Account

Other Instruments

Debit Card

CIMB Debit Mastercard

Withdraw funds for your business conveniently at the ATMs in Malaysia, at our ATMs across ASEAN, and at Mastercard ATMs worldwide.

CIMB Debit Mastercard

Withdraw funds for your business conveniently at the ATMs in Malaysia, at our ATMs across ASEAN, and at Mastercard ATMs worldwide.

See all Debit Card{{ getProductLabelValue(`Debit Card`) }} See all Debit Card

Credit Card

CIMB Platinum BusinessCard

With our CIMB Platinum BusinessCard, your company can enjoy greater cash rebates on business-related spend, be it local or overseas!

CIMB SME BusinessCard

The only credit card for your business that you need for sustainable growth.

See all Credit Card{{ getProductLabelValue(`Credit Card`) }} See all Credit Card

Corporate Card Solutions

Payments@CIMB

Collections@CIMB

Delivery Channel

SME Banking

Merchant Solutions

Business Banking

BizReady

Johor-Singapore Special Economic Zone

ImportTrades@CIMB

ExportTrades@CIMB

Guarantees@CIMB

Value Added Services

Trade Smart Forms

SME Financing

General Working Capital Financing

Package Financing

Equipment Financing

Government / BNM Schemes Financing

Project Financing

BNM Financial Inclusion for SME

Enterprise Auto Financing

Credit Related Insurance / Takaful

General Insurance / Takaful

CIMB@Work

Business Current Account

Online Business Current Account-i

CIMB SME BusinessCard

SME Financing

Forex Rates

Interest Rates & Charges

Rates & Charges

Kesedaran Keselamatan & Penipuan

Customer Surveys

Quicklinks

The SLA for addressing Customer queries and complaints is as follows:

No.	Customer:	Bank:	SLA:
1	Biller or Payer Complaint and query	Acknowledge complaint and query	1 Business Day
2	Payer or Biller inquires DDA or DDI have been appropriately processed within CIMB.	Provide status	i) Within 3 hours on same day for queries received before 3pm ii) By 12pm next business day, for queries received after 3pm on a business day or non-business day
3	Payer or Biller inquires or complaint for DDA or DDI involve other Bank.	Provide status or error correctness	3 to 14 Business days

Looking for More Questions?

Back to FAQ Home

For More Enquiries

Email Us

Drop us an email and we'll get back to you.

Email Now

Talk To An Expert

Visit us at our branches nationwide.

Find a Branch

Call Us Now

You can reach us at 1300 888 828 (Local)

or

+603 2297 3000 (Overseas).