Security Awareness | Fraud Awareness | CIMB Malaysia

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I’ve been scammed! What should I do?

If you think you’ve been scammed and detect unusual or suspicious activity involving your bank account, remember to:

Step 1

STOP: Lock your CIMB Clicks ID.

Secure My Account

Step 2

CALL: Inform the bank immediately at +603 6204 77788 or NSRC at 997.

Find Out More

Step 3

REPORT: Make a police report. A copy of your report may be requested by the bank to help with investigation if needed.

Please note that submitting false claims on disputed transactions is a serious matter, and the Bank may take appropriate action, including reporting to the authorities.

Don’t be a scam victim.

Be informed on the latest scams.

Phishing

Find Out More

Scam Calls

Find Out More

Malware Scams

Find Out More

Online Shopping Scams

Find Out More

Investment Scams

Find Out More

I’ve been scammed! What should I do?

If you think you’ve been scammed and detect unusual or suspicious activity involving your bank account, remember to:

Step 1

STOP: Lock your CIMB Biz ID or OCTO Biz ID.

Secure My Account

Step 2

CALL: Inform the bank immediately at 1300 888 828 or NSRC at 997. Alternatively, you may contact +603 6204 7788.

Find Out More

Step 3:

REPORT: Make a police report. A copy of your report may be requested by the bank to help with investigation if needed.

Please note that submitting false claims on disputed transactions is a serious matter, and the Bank may take appropriate action, including reporting to the authorities.

Don’t be a scam victim.

Be informed on the latest scams.

Phishing

Find Out More

Scam Calls

Find Out More

Malware Scams

Find Out More

Online Shopping Scams

Find Out More

Investment Scams

Find Out More

Bulk Payment Fraud

Find Out More

Business Email Compromise BEC And Invoice Fraud

Find Out More

Important Notice : Protect from fraud and scam

CIMB's official SMS short codes are 68833, 68883 and 62886.

All SMS communications from CIMB will be delivered from only these SMS short codes.

Please note that although these are CIMB's official short codes, SMS spoofing risks still exist. Scammers may attempt to ""piggyback"" on these numbers to send fraudulent messages.

For your safety, remember:

- CIMB will never send you links or request for personal/private information via SMS.

- Do not click on links, call, or respond to suspicious SMS messages.

- If you receive an SMS that looks suspicious or is not from the official numbers above, immediately block the sender and delete the message.

#JanganKenaScam

Take your security to the next level and protect yourself.

The fight against cybercrime is a joint responsibility. Stay up to date and take action to protect yourself from failling victim to fraud and scams!

Do's

Verify the Source

Double-check senders of emails, messages and calls

Check links

Do not click suspicious URLs.

Protect access

Use strong passwords.Always read content of OTP/Secure TAC before finalising any transaction to prevent approving unauthorised transaction.

Stay updated

Update apps and devices, download apps only from official stores.

Monitor & report

Check statements and report suspicious activity fast.

Stay informed

Educate yourself about the latest scam tactics.

Dont's

Don’t click or share without verifying

Avoid clicking links, attachments, or sharing personal information like password and OTP with anyone.

Don’t trust unverified contacts

Be cautious of unsolicited calls claiming to be from your bank or authorities.

Don’t share financial information over email or SMS

Banks and legitimate organisations will never ask for such details via these channels.

Don’t rush into decisions

Scammers often create urgency, take your time to verify requests.

Don’t transact on public Wi-Fi

Avoid accessing sensitive accounts on unsecured public networks.

Don’t Fall for Too-Good-To-Be-True Offers

Be wary of promises of instant riches, unrealistic returns, or prizes.

Scam awareness videos

"If you wish to view more scam-related tips or videos, please visit CIMB Malaysia’s official YouTube channel or Instagram."

JKS PayNet Ecommerce Scam

JKS PayNet Ecommerce Scam

Fake Love, Real Scam

Fake Love, Real Scam

Thank You Bank Heroes!

Thank You Bank Heroes!

Shortcuts

Lock Clicks ID

Update Address

Update Personal Information

Unlock CIMB Clicks

Request New Debit Card