You Are In

  • Life Goals
  • Day To Day Banking
  • Deals & Promotions
  • Digital Services
  • Help & Support
  • Quicklinks
Life Goals
Day To Day Banking
Deals & Promotions
Digital Services
Help & Support
Quicklinks
Savings Strategies
Investing My Money
Travel Tips
Planning for My Future
Moving Forward
Living Sustainably
Accounts
Cards
Financing
Investments
Insurance/Takaful
Remittance
Legacy Planning
Tools
More Services
vanity hidden
Enabling the Islamic Economy
Latest Promotions
Relief Assistance
Rates & Charges
FAQ
Contact Us
Security & Fraud
CIMB Self Assist Videos

My order status is 'Order On Hold'. What does this mean?

CIMB TravelCurrency is considered a high risk transaction and will be monitored by our Consumer Contact Centre and subsequently submitted for clearance. Our Consumer Contact Centre will contact you if there is a need to obtain further authentication. This process is usually completed within a few minutes. However, it may be extended under certain circumstances in case additional verification is required.

Looking for More Questions?

Back to FAQ Home

For More Enquiries

Talk To An Expert

Find a branch near you.

Find a Branch

Contact Us Anytime

Get in touch with us 24/7.

Find Out More

You are about to enter a third party website & CIMB Group's Privacy Policy will cease to apply.

This link is provided for your convenience only and shall not be considered or construed as an endorsement or verification of such linked website or its contents by CIMB Group.

 

CIMB Group makes no warranties as to the status of this link or information contained in the website you are about to access.

 

Do you wish to proceed?

Yes, please proceed