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We are always looking for ways to improve your experience, and from time to time would like to hear your feedback via a survey.

 

Rest assured that we will never ask for personally identifiable information, account information or login credentials.

 

If you have received a survey invitation via e-mail or our digital banking channels, you may refer to the list below using the reference number provided to you to validate that this message is from the Bank. Refer below for an example:

 

In the title of e-mail or other communication: How was your experience with us? (ref: S1)

 

We may also ask for feedback from you through our other channels such as Branch Queue Management System (QMS) and Call Centre Interactive Voice Response (IVR).

Reference Number (ref) Survey Title Period
S1 Help Us Serve You Better - Branch Ongoing

S2

Help Us Serve You Better Contact Centre

Ongoing

S3

Customer Resolution Unit Feedback

Ongoing

S4 CIMB Clicks Feedback Ongoing
S5

CIMB BizChannel Survey

Ongoing

S6

CIMB Business Call Centre Survey

Ongoing

S7 Prepaid Top Up/ Reload Survey

November 2022 - December 2022

March 2024 - April 2024

S8

Help Us Improve the Savings/Current Account Opening Experience

Up to May 2024

S9

Business Loan Application Survey

Up to January 2024

S10

CIMB Preferred Customer Survey

November 2022 - December 2022

July 2023 - August 2023

November 2023 - December 2023

October 2024 - November 2024

S11

Loan Submission Survey

Up to March 2024

S12

CIMB OCTO Feedback

November 2022

March 2024 - April 2024

S13

Sustainability Survey

November 2022 - December 2022

June 2024 - July 2024

S14

Bill Payment Survey

February 2023 - March 2023

S15

CIMB Mobile Banking App Survey

March 2023 - April 2023

S16

CIMB Preferred Autoshow Feedback

May 2023

S17

S35

Foreign Fund Transfer Survey

June 2023 – July 2023

March 2024 - April 2024

S18 Remittance Survey June 2023 – August 2023
S19 Credit Card Survey July 2023 – August 2023
S20 CIMB Cash Plus Personal Loan Survey

July 2023 – August 2023

October 2023 – December 2023

S21 OctoSavers Savings Account-i Survey July 2023 – November 2023

S22

Fraud Awareness Survey

July 2023 – September 2023

S23

S24

Customer Engagement Survey

September 2023 - October 2023

October 2024 - November 2024

S25 Client Satisfaction Survey for CIMB Client Service Account Manager (CSAM) August 2023 – September 2023

S26

SME InstaBiz Financing Survey

October 2023 - January 2024

S27

Travel Insurance Survey

December 2023 - January 2024

S28

Private Trust Services Survey

October 2023 - January 2024

S29

CIMB Artober Feedback

October 2023

S30

Investment Survey January 2024 - February 2024

S31

Savings/Current Account Opening Survey January 2024 - February 2024

S32

Preferred Golf Series 2023 Feedback

Preferred Golf Series 2024 Feedback

January 2024 - February 2024

September 2024 - November 2024

S33

Malaysia My Second Home (MM2H) Customer Survey February 2024 - March 2024

S34

Travel Credit Card Survey January 2024 - February 2024
S36 CIMB Preferred Privileges Survey April 2024 - May 2024
S37 Personalised Banking Survey April 2024 - June 2024
S38 CIMB Biz Evaluation July 2024
Ongoing (starting October 2024)
S41 CIMB Preferred Experience Survey October 2024 - November 2024
S42 Market Insights Feedback

April 2024

July 2024

October 2024

S43 Feedback on CIMB Client Relationship Ambassador (CRA) Ongoing (starting June 2024)
S44 SME Merchant Survey October 2024 - November 2024