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We are always looking for ways to improve your experience, and from time to time would like to hear your feedback via a survey.

 

Rest assured that we will never ask for personally identifiable information, account information or login credentials.

 

If you have received a survey invitation via e-mail or our digital banking channels, you may refer to the list below using the reference number provided to you to validate that this message is from the Bank. Refer below for an example:

 

In the title of e-mail or other communication: How was your experience with us? (ref: S1)

 

We may also ask for feedback from you through our other channels such as Branch Queue Management System (QMS) and Call Centre Interactive Voice Response (IVR).

Reference Number (ref)Survey TitlePeriod
S1Help Us Serve You Better - BranchOngoing

S2

Help Us Serve You Better Contact Centre

Up to November 2025

S3

Customer Resolution Unit Feedback

Ongoing

S4CIMB Clicks FeedbackOngoing
S5

CIMB BizChannel Survey

Ongoing

S6

CIMB Business Call Centre Survey

Ongoing

S7Prepaid Top Up/ Reload Survey

November 2022 - December 2022

March 2024 - April 2024

S8

Help Us Improve the Savings/Current Account Opening Experience

Up to May 2024

S9

Business Loan Application Survey

Up to January 2024

S10

CIMB Preferred Customer Survey

November 2022 - December 2022

July 2023 - August 2023

November 2023 - December 2023

October 2024 - November 2024

July 2025 - August 2025

S11

Loan Submission Survey

Up to March 2024

S12

CIMB OCTO Feedback Survey

November 2022

March 2024 - April 2024

April 2025 - Ongoing

S13

Sustainability Survey

November 2022 - December 2022

Sept 2024 - Nov 2024

June 2026 - July 2026

S14

Bill Payment Survey

February 2023 - March 2023

S15

CIMB Mobile Banking App Survey

March 2023 - April 2023

S16

CIMB Preferred Autoshow Feedback

May 2023

S17

S35

Foreign Fund Transfer Survey

June 2023 – July 2023

March 2024 - April 2024

S18Remittance SurveyJune 2023 – August 2023
S19Credit Card SurveyJuly 2023 – August 2023
S20CIMB Cash Plus Personal Loan Survey

July 2023 – August 2023

October 2023 – December 2023

S21OctoSavers Savings Account-i SurveyJuly 2023 – November 2023

S22

Fraud Awareness Survey

July 2023 – September 2023

July 2025 – October 2025

S23

S24

Customer Engagement Survey

September 2023 - October 2023

October 2024 - December 2024

September 2025 - November 2025

S25Client Satisfaction Survey for CIMB Client Service Account Manager (CSAM)

August 2023 – September 2023

November 2024

November 2025

S26

SME InstaBiz Financing Survey

October 2023 - January 2024

S27

Travel Insurance Survey

December 2023 - January 2024

S28

Private Trust Services Survey

October 2023 - January 2024

S29

CIMB Artober Feedback

October 2023

S30

Investment SurveyJanuary 2024 - February 2024

S31

Savings/Current Account Opening SurveyJanuary 2024 - February 2024

S32

Preferred Golf Series 2023 Feedback

Preferred Golf Series 2024 Feedback

Preferred Golf Series 2025/2026 Feedback

January 2024 - February 2024

September 2024 - November 2024

April 2026 - May 2026

S33

Malaysia My Second Home (MM2H) Customer SurveyFebruary 2024 - March 2024

S34

Travel Credit Card SurveyJanuary 2024 - February 2024
S36CIMB Preferred Privileges SurveyApril 2024 - May 2024
S37Personalised Banking Survey

April 2024 - June 2024

February 2025 - April 2025

S38OCTO Biz EvaluationJuly 2024
Ongoing (starting October 2024)
S39MSME Survey

January 2025 - February 2025

S40Personal Accident Insurance SurveyNovember 2024 - March 2025
S41CIMB Preferred Experience SurveyOctober 2024 - November 2024
S42Market Insights Feedback

April 2024

July 2024

October 2024

January 2025

April 2025

S43Feedback on CIMB Client Relationship Ambassador (CRA)June 2024 - March 2025
S44SME Merchant SurveyOctober 2024 - March 2025
S45Shaping Z FutureNovember 2024 - February 2025
S46Share Trading & Wealth Management SurveyJune 2025 - July 2025
S48Current/ Savings Account/-i SurveyJune 2025 - July 2025
S49Business Current Account SurveyApril 2025 - June 2025
S50SME Business Loan SurveyMarch 2025 - May 2025
S51Business Banking Relationship Manager SurveyJuly 2025 - September 2025
May 2026 - June 2026
S52

Chinese New Year Market Outlook 2025

CIMB Preferred Market Outlook Event 2025

CIMB Preferred Wealth Compass Series 2026

January 2025

July 2025

January 2026

S55Car Loan /Financing SurveyMay 2025
S56CIMB Account/-i SurveyDecember 2025
S57CIMB@Work Event FeedbackMay 2025
S58SME Community Outreach Programme Event FeedbackMay 2025 - September 2025
S59SME Business Needs SurveyAugust 2025 - September 2025
S60QR Payment SurveyJune 2025
S61CIMB Preferred Event Feedback SurveyJuly 2025 - Ongoing
S62Unit Trust SurveyAugust 2025 - October 2025
S63CIMB Online Account/-i Opening SurveyAugust 2025 - September 2025
S64Trade Finance SurveyNovember 2025 - January 2026
S65CIMB Current/Savings Account/-i Opening SurveyOctober 2025 - November 2025
S66Singapore Wealth Hub SurveySeptember 2025
S67ASNB Investment SurveyDecember 2025
S68CIMB Foundation Satisfaction SurveyNovember 2025 - December 2025
S69ASB Financing SurveyJanuary 2026 - February 2026
S70Current/ Savings Account/-i Cancellation SurveyFebruary 2026 - April 2026
S71Online Account Opening Experience Survey April 2026 - May 2026
S73Investment (Fixed Deposit/Term Investment Account-i) SurveyJuly 2026 - August 2026
S75CIMB Private Wealth Launch Event FeedbackJuly 2026
S76CIMB SME Event FeedbackJuly 2026

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