| Reference Number (ref) |
Survey Title |
Period |
|---|
| S1 |
Help Us Serve You Better - Branch |
Ongoing |
S2
|
Help Us Serve You Better Contact Centre
|
Ongoing
|
S3
|
Customer Resolution Unit Feedback
|
Ongoing
|
| S4 |
CIMB Clicks Feedback |
Ongoing |
| S5 |
CIMB BizChannel Survey
|
Ongoing
|
S6
|
CIMB Business Call Centre Survey
|
Ongoing
|
| S7 |
Prepaid Top Up/ Reload Survey |
November 2022 - December 2022
March 2024 - April 2024
|
| S8 |
Help Us Improve the Savings/Current Account Opening Experience
|
Up to May 2024
|
S9
|
Business Loan Application Survey
|
Up to January 2024
|
S10
|
CIMB Preferred Customer Survey
|
November 2022 – December 2022
July 2023 – August 2023
November 2023 – December 2023
|
S11
|
Loan Submission Survey
|
Up to March 2024
|
S12
|
CIMB OCTO Feedback
|
November 2022
March 2024 - April 2024
|
S13
|
Sustainability Survey
|
November 2022 - December 2022
June 2024 - July 2024
|
S14
|
Bill Payment Survey
|
February 2023 - March 2023
|
S15
|
CIMB Mobile Banking App Survey
|
March 2023 - April 2023
|
S16
|
CIMB Preferred Autoshow Feedback
|
May 2023
|
S17
S35
|
Foreign Fund Transfer Survey |
June 2023 – July 2023
March 2024 - April 2024
|
| S18 |
Remittance Survey |
June 2023 – August 2023 |
| S19 |
Credit Card Survey |
July 2023 – August 2023 |
| S20 |
CIMB Cash Plus Personal Loan Survey |
July 2023 – August 2023
October 2023 – December 2023
|
| S21 |
OctoSavers Savings Account-i Survey |
July 2023 – November 2023 |
S22
|
Fraud Awareness Survey
|
July 2023 – September 2023
|
S23
S24
|
Customer Engagement Survey |
September 2023 – October 2023
September 2024 - October 2024
|
| S25 |
Client Satisfaction Survey for CIMB Client Service Account Manager (CSAM) |
August 2023 – September 2023 |
S26
|
SME InstaBiz Financing Survey
|
October 2023 – January 2024
|
S27
|
Travel Insurance Survey
|
December 2023 – January 2024
|
S28
|
Private Trust Services Survey
|
October 2023 – January 2024
|
S29
|
CIMB Artober Feedback
|
October 2023
|
S30
|
Investment Survey
|
January 2024 – February 2024
|
S31
|
Savings/Current Account Opening Survey
|
January 2024 – February 2024
|
S32
|
Preferred Golf Series 2023 Feedback
|
January 2024 – February 2024
|
S33
|
Malaysia My Second Home (MM2H) Customer Survey
|
February 2024 – March 2024
|
S34
|
Travel Credit Card Survey |
January 2024 – February 2024
|
| S36 |
CIMB Preferred Privileges Survey |
April 2024 - May 2024 |
| S37 |
Personalised Banking Survey |
April 2024 - June 2024 |
| S38 |
CIMB Biz Evaluation |
July 2024 |
| S39 |
MSME Survey |
July 2024 - August 2024 |
| S40 |
Personal Accident Insurance Survey |
July 2024 - August 2024 |
| S41 |
CIMB Preferred Experience Survey |
July 2024 - August 2024 |
| S42 |
Market Insights Feedback |
April 2024
July 2024
|
| S43 |
Feedback on CIMB Client Relationship Ambassador (CRA) |
Ongoing (starting June 2024) |
