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CIMB Self Assist Videos

We are always looking for ways to improve your experience, and from time to time would like to hear your feedback via a survey.

 

Rest assured that we will never ask for personally identifiable information, account information or login credentials.

 

If you have received a survey invitation via e-mail or other channels, you may refer to the list below using the reference number provided to you to validate that this message is from the Bank. Refer below for an example:

 

In the title of e-mail or other communication: How was your experience with us? (ref: S1)

Reference Number (ref) Survey Title Period
S1 Help Us Serve You Better - Branch Ongoing

S2

Help Us Serve You Better Contact Centre

Ongoing

S3

Customer Resolution Unit Feedback

Ongoing
S4 CIMB Clicks Feedback Ongoing
S5

CIMB BizChannel Survey

Ongoing

S6

CIMB Business Call Centre Survey

Ongoing
S7 Prepaid Top Up/ Reload Survey November 2022 - December 2022
S8

Help Us Improve the Savings/Current Account Opening Experience

Ongoing

S9

Business Loan Application Survey

Ongoing

S10

CIMB Preferred Customer Survey

November 2022 - December 2022

June 2023 - July 2023

S11

Loan Submission Survey

Ongoing

S12

CIMB OCTO App Feedback

November 2022

S13

Sustainability Survey

November 2022 - December 2022

S14

Bill Payment Survey

February 2023 - March 2023

S15

CIMB Mobile Banking App Survey

March 2023 - April 2023

S16

CIMB Preferred Autoshow Feedback

May 2023

You are about to enter a third party website & CIMB Group's Privacy Policy will cease to apply.

This link is provided for your convenience only and shall not be considered or construed as an endorsement or verification of such linked website or its contents by CIMB Group.

 

CIMB Group makes no warranties as to the status of this link or information contained in the website you are about to access.

 

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