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We are always looking for ways to improve your experience, and from time to time would like to hear your feedback via a survey.

 

Rest assured that we will never ask for personally identifiable information, account information or login credentials.

 

If you have received a survey invitation via e-mail or other channels, you may refer to the list below using the reference number provided to you to validate that this message is from the Bank. Refer below for an example:

 

In the title of e-mail or other communication: How was your experience with us? (ref: S1)

Reference Number (ref) Survey Title Period
S1 Help Us Serve You Better - Branch Ongoing

S2

Help Us Serve You Better Contact Centre

Ongoing

S3

Customer Resolution Unit Feedback

Ongoing

S4 CIMB Clicks Feedback Ongoing
S5

CIMB BizChannel Survey

Ongoing

S6

CIMB Business Call Centre Survey

Ongoing

S7 Prepaid Top Up/ Reload Survey November 2022 - December 2022
S8

Help Us Improve the Savings/Current Account Opening Experience

Ongoing

S9

Business Loan Application Survey

Ongoing

S10

CIMB Preferred Customer Survey

November 2022 – December 2022

July 2023 – August 2023

November 2023 – December 2023

S11

Loan Submission Survey

Ongoing

S12

CIMB OCTO App Feedback

November 2022

S13

Sustainability Survey

November 2022 - December 2022

S14

Bill Payment Survey

February 2023 - March 2023

S15

CIMB Mobile Banking App Survey

March 2023 - April 2023

S16

CIMB Preferred Autoshow Feedback

May 2023

S17 Foreign Fund Transfer Survey June 2023 – July 2023
S18 Remittance Survey June 2023 – August 2023
S19 Credit Card Survey July 2023 – August 2023
S20 CIMB Cash Plus Personal Loan Survey

July 2023 – August 2023

October 2023 – December 2023

S21 OctoSavers Savings Account-i Survey July 2023 – November 2023

S22

Fraud Awareness Survey

July 2023 – September 2023

S23

S24

Customer Engagement Survey September 2023 – October 2023
S25 Client Satisfaction Survey for CIMB Client Service Account Manager (CSAM) August 2023 – September 2023

S26

SME InstaBiz Financing Survey

October 2023 – January 2024

S27

Travel Insurance Survey

December 2023 – January 2024

S28

Private Trust Services Survey

October 2023 – January 2024

S29

CIMB Artober Feedback

October 2023

S30

Investment Survey

January 2024 – February 2024

S31

Savings/Current Account Opening Survey

January 2024 – February 2024

S32

Preferred Golf Series 2023 Feedback

January 2024 – February 2024

S33

Malaysia My Second Home (MM2H) Customer Survey

February 2024 – March 2024

S34

Travel Credit Card Survey

January 2024 – February 2024