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What happens to the undelivered redeemed gift?

If the gift is returned undelivered to the Bank due to non-acknowledgement of receipt by the addressee, the Bank may resend or redeliver the gift to the Customer provided that the cost incurred in resending the said gift shall be borne by the Customer. 

 

The Bank, however, shall not further attempt to send or deliver the said gift if the gift is again returned undelivered to the Bank after the second attempt of delivery.

 

If the Customer fails to provide the Bank with a valid address to accept the delivery within 30 working days from the date the gift is returned undelivered to the Bank, the gift and the Bonus Points used to redeem the said gift shall be deemed forfeited and the Bank shall not be obliged to reinstate such Bonus Points to the Customer.

 

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