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CIMB COVID-19 Support

If my transaction was not successful for some reasons, is the transaction record still in the system? Do I have to resubmit?

If the transaction is unsuccessful, you will need to resubmit the transaction. We suggest that you attempt to resubmit only when the conditions on why the transaction failed has been identified (i.e. insufficient funds) or wait a couple of minutes to try again. You can also call our CIMB Consumer Contact Centre.

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