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We’ve made it easy for you to receive free electronic statement (eStatement) for your eligible CIMB Deposit accounts and Credit Card accounts. We encourage our customers to make the switch to help us drive the reduction of paper consumption and promote contactless services especially in this current environment. 


For your security and convenience, the eStatement(s) are password protected and are accessible via most mobile devices and computers.


Benefits of eStatement:


  • Up to 18 months of extended access to electronic statements
  • Email notification when your new statement is available 
  • Added protection against identity theft

eStatement Conversion


The Bank will no longer send paper statements to you effective 15 August 2020 for Credit Card(s) and for deposit accounts, please refer to the date communicated via sms/eDM.


For more information, refer to Frequently Ask Questions (FAQs) below.


  Questions Deposit(s) Account Credit Card(s)
A When will I start to receive eStatement? Date as notified to you in the SMS/eDM

August 2020

B Will my eStatement be emailed to my email registered with the Bank? Upon your subscription via CIMB Clicks for Email Statement Delivery. Please refer to Q13. Yes, provided the Bank has your email address.
C Can I update my email address to ensure I receive my eStatement in my latest email address? Yes,
refer to Q14.


D Will I be able to view my eStatement on CIMB Clicks? Yes,
refer to Q12
Refer to Q2.
E Am I able to change from eStatement to paper statement? Yes,
refer to Q11.
refer to Q5.
F Will I get charged with Statement Fee if I choose to receive paper statement instead? No Yes,
refer to Q6.

Important Notice


If you have forgotten your CIMB User ID / Password, you may login to CIMB Clicks and select ‘Forgot ID / Password’.


Please note that your access to the credit card / deposits account statement electronically via CIMB Clicks Internet Banking is governed by the CIMB Bank Berhad’s Terms and Conditions for Statements Accessed Via CIMB Clicks in the Cardholder / Deposit Accountholder Terms and Conditions.