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MY - EN

Important Notice Dated: 25 July 2025

Notice of Amendments to the CIMB Online Banking Agreement

 

Dear Valued Customers,

 

Please be informed that the CIMB Online Banking Agreement has been amended to reflect the new QR payment enhancement and Scan & Pay feature in CIMB OCTO App.

 

The amendments/deletions are set out in bold italics and strikethrough in the table below and shall take effect on 16 August 2025.

Existing Clause Revised Clause

 

 

 

 

Definitions

 

“DuitNow QR” means a service which facilitates industry-wide ubiquitous payments or credit transfers by means of scanning QR codes which comply with DuitNow QR standards.

 

"DuitNow Online Banking/Wallets" means a service which facilitates industry-wide ubiquitous payments or credit transfers by means of scanning QR codes which comply with DuitNow QR standards.

 

"PayNet Related Services" means the services which facilitates industry-wide ubiquitous payments or credit transfer i.e. DuitNow to Account, DuitNow to Mobile /ID, DuitNow QR, DuitNow Online Banking/Wallets, DuitNow Request, DuitNow AutoDebit, JomPAY, Inter Bank Giro (IBG), Financial Process Exchange (FPX) which complies with the requirements of PayNet.

 

"Quick Access" refers to the "Quick Balance" and "Quick Payment" services.

 

"Quick Payment" means the Transfer and Payment Service (including selected PayNet Related Services) to allow you to perform transactions in CIMB OCTO App, using (i) Touch ID or Fingerprint (if your mobile device supports the fingerprint authentication function) or Face ID or Facial Recognition (if your mobile device supports the facial authentication function), if you have activated the Biometric Authentication and/or (ii) your Passcode, if you have activated the Passcode login function in the CIMB OCTO App. The transaction amount(s) performed shall be subject to limits set by CIMB Bank and made known at this Website

 

Amendments made to inter alia rename the existing definition of ‘DuitNow QR’ to ‘QR Payment’ and to insert in the new definition of ‘Scan & Pay’.

 

Definitions

 

QR Payment” means a service which facilitates industry-wide ubiquitous payments or credit transfers by means of scanning QR codes which comply with Malaysia’s national QR code standard for payments.

 

"DuitNow Online Banking/Wallets" means a service which facilitates industry-wide ubiquitous payments or credit transfers by means of scanning QR codes which comply with Malaysia’s national QR code standard for payments.

 

"PayNet Related Services" means the services which facilitates industry-wide ubiquitous payments or credit transfer i.e. DuitNow to Account, DuitNow to Mobile /ID, QR Payment, DuitNow Online Banking/Wallets, DuitNow Request, DuitNow AutoDebit, JomPAY, Inter Bank Giro (IBG), Financial Process Exchange (FPX) which complies with the requirements of PayNet.

 

"Quick Access" refers to the "Quick Balance" and "Quick Payment" features.

 

"Quick Payment" is a feature that allows you to perform transactions in CIMB OCTO App using (i) Touch ID or Fingerprint (if your mobile device supports the fingerprint authentication function) or Face ID or Facial Recognition (if your mobile device supports the facial authentication function), if you have activated the Biometric Authentication and/or (ii) your Passcode, if you have activated the Passcode login function in the CIMB OCTO App. The transaction amount(s) performed shall be subject to limits set by CIMB Bank and made known at this Website.

 

“Scan & Pay” is a feature that allow you to perform transactions without requiring Biometric Authentication and/or your Passcode subject to SecureTAC. The transaction amount(s) performed shall be subject to limits set by CIMB Bank and made known at this Website.

 

2. Procedure For Enrolment And Access To CIMB Online Banking

 

2A. Procedure for first time setup and subsequent log on to the CIMB OCTO App:

 

- a) Push Notification (optional), b) Biometric Authentication (only available for selected supported mobile devices) (optional), c) Quick Payment (optional), d) Passcode (optional) and e) SecureTACTM (mandatory).

 

ii) & iii)

 

iv) After you have successfully set up the CIMB OCTO App, if you wish to perform selected Banking Services via CIMB OCTO App, you will be required to key in your Online Banking Password. You can also perform Quick Access or other selected Banking Services as may be determined by CIMB Bank from time to time without your Online Banking Password if Biometric Authentication in CIMB OCTO App and/or Passcode in CIMB OCTO App is activated.

 

v) If you wish to log in to the CIMB OCTO App using Biometric Authentication, you will be required to "Login using Touch ID" or Face ID on your iOS device or "Login using my Fingerprint" or Facial Recognition on your Android device. If you have activated Biometric Authentication, you can perform Quick Access or other selected Banking Services as may be determined by CIMB Bank from time to time.

 

 

vi) If you wish to log in to the CIMB OCTO App using Passcode, you will be required to activate this function on your iOS or Android device. You will need to enter and confirm the Passcode before you proceed with TAC on SMS verification. Once it is activated, you can perform Quick Access or other selected Banking Services as may be determined by CIMB Bank from time to time that is applicable to the Passcode login function.

2. Procedure For Enrolment And Access To CIMB Online Banking

 

2A. Procedure for first time setup and subsequent log on to the CIMB OCTO App:

 

- a) Push Notification (optional), b) Biometric Authentication (only available for selected supported mobile devices) (optional), c) Quick Payment (optional), d) Scan & Pay (optional), e) Passcode (optional) and f) SecureTACTM (mandatory).

 

ii) & iii)

 

iv) After you have successfully set up the CIMB OCTO App, if you wish to perform selected Banking Services via CIMB OCTO App, you will be required to key in your Online Banking Password. You can also perform Quick Access or other selected Banking Services as may be determined by CIMB Bank from time to time without your Online Banking Password if Biometric Authentication in CIMB OCTO App and/or Passcode in CIMB OCTO App is activated, and to perform Scan & Pay for QR Payment.

 

v) If you wish to log in to the CIMB OCTO App using Biometric Authentication, you will be required to "Login using Touch ID" or Face ID on your iOS device or "Login using my Fingerprint" or Facial Recognition on your Android device. If you have activated Biometric Authentication and Quick Payment, you can perform Quick Access or other selected Banking Services as may be determined by CIMB Bank from time to time, and if you have activated Scan & Pay you can perform QR Payment.

 

vi) If you wish to log in to the CIMB OCTO App using Passcode, you will be required to activate this function on your iOS or Android device. You will need to enter and confirm the Passcode before you proceed with TAC on SMS verification. Once it is activated, you can perform Quick Access or other selected Banking Services as may be determined by CIMB Bank from time to time that is applicable to the Passcode login function, and if you have activated Scan & Pay you can perform QR Payment.

5.15 By enabling SecureTACTM authentication on the CIMB OCTO App, you agree and acknowledge that:

 

5.15.1 the SecureTACTM linked to your User ID and Primary Device will enable you to perform certain Banking Services made available on CIMB Clicks and CIMB OCTO App; and

5.15 By enabling SecureTACTM authentication on the CIMB OCTO App, you agree and acknowledge that:

 

5.15.1 the SecureTACTM linked to your User ID and Primary Device will enable you to perform certain Banking Services including QR Payment made available on CIMB Clicks and CIMB OCTO App; and

 

 

The revised CIMB Online Banking Agreement can be assessed via the URL below on 16 August 2025:

 

English | Bahasa Malaysia

 

For further clarification, you may contact our Consumer Contact Centre at +603 6204 7788

 

The Management

CIMB Bank Berhad