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MY - EN

Important Notice Dated: 26 April 2025

Notice of Amendments to the CIMB Online Banking Agreement

 

Dear Valued Customers,

 

Please be informed that the CIMB Online Banking Agreement will be amended to delete/remove Post Transaction Alert (PTA) notifications via SMS as PTA notifications will be sent via CIMB OCTO App for transactions performed on CIMB Clicks web and CIMB OCTO App.

 

The amendments are set out in italics and removed in the table below and shall take effect on 17 May 2025:

Existing Clause Revised Clause

5. Responsibility for CIMB Card Pin, CRN, Online Banking Password, SecureTACTM, SecureTACTM Number, TAC on SMS, Passcode, User ID and Biometric Data

A post alert or notification in respect of any successful and/or failed scheduled transaction (excluding a failed immediate transaction) that is authenticated by SecureTACTM will be sent to you either by SMS, via Push Notification in CIMB OCTO App or email or other modes of communication. It will be your responsibility to ensure that any transaction authentication codes (including your SecureTACTM Number, TAC on SMS, SecureTACTM, User ID, Online Banking Password and those generated on any mobile device which is linked/registered with SecureTACTM) and post alert or notification are not disclosed to or made available to any third parties. CIMB Bank will not be responsible or liable for any embarrassment, loss or damage arising from the disclosure of any such transaction authentication codes or post alert or notification to third parties. Such post alert or notification may be sent in Bahasa Malaysia, English or other languages as determined by CIMB Bank.

 

5. Responsibility for CIMB Card Pin, CRN, Online Banking Password, SecureTACTM, SecureTACTM Number, TAC on SMS, Passcode, User ID and Biometric Data

A post alert or notification in respect of any successful and/or failed scheduled transaction (excluding a failed immediate transaction) that is authenticated by SecureTACTM will be sent to you either via Push Notification in CIMB OCTO App or email or other modes of communication. It will be your responsibility to ensure that any transaction authentication codes (including your SecureTACTM Number, TAC on SMS, SecureTACTM, User ID, Online Banking Password and those generated on any mobile device which is linked/registered with SecureTACTM) and post alert or notification are not disclosed to or made available to any third parties. CIMB Bank will not be responsible or liable for any embarrassment, loss or damage arising from the disclosure of any such transaction authentication codes or post alert or notification to third parties. Such post alert or notification may be sent in Bahasa Malaysia, English or other languages as determined by CIMB Bank.

 

9. Transfer and Payments (Including Paynet Related Services and prepaid reloads)

 

9.8 Notifications for successful and failed Transfer and/or Payment transactions will be sent to you via short message service ("SMS"), via Push Notification in CIMB OCTO App or other modes of communication. It will be your responsibility to ensure that such notice is not disclosed to or given access to any other parties (disclosure to third parties). CIMB Bank will not be responsible or liable for any embarrassment, loss or damage arising from such disclosure to third parties or due to your failure to observe your obligations under these Terms and Conditions. Such notification may be sent in Bahasa Malaysia, English or other languages as determined by CIMB Bank.

9. Transfer and Payments (Including Paynet Related Services and prepaid reloads)

 

9.8 Notifications for successful and failed Transfer and/or Payment transactions will be sent to you via Push Notification in CIMB OCTO App or other modes of communication. It will be your responsibility to ensure that such notice is not disclosed to or given access to any other parties (disclosure to third parties). CIMB Bank will not be responsible or liable for any embarrassment, loss or damage arising from such disclosure to third parties or due to your failure to observe your obligations under these Terms and Conditions. Such notification may be sent in Bahasa Malaysia, English or other languages as determined by CIMB Bank.

 

The revised CIMB Online Banking Agreement can be assessed via the URL below on 17 May 2025:

 

English | Bahasa Malaysia

 

For further clarification, you may contact our Consumer Contact Centre at +603 6204 7788

 

The Management

CIMB Bank Berhad