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What do I do if I wish to complete my transaction?


If you wish to proceed with the transaction, you need to:

  1. Stop any screen sharing/recording app or activities running on the device whilst using the app; and
  2. Close the app; and/or
  3. Uninstall applications with accessibility permission from untrusted sources; and
  4. Re-launch the CIMB OCTO App and proceed with the transaction within 1-2 minutes after closing the app.


If you are unable to use the app after following the steps above, you may need to restart your device. Should you need further assistance, please contact CIMB Consumer Contact Centre immediately.


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