Cross Border QR | CIMB OCTO App FAQ

Search

Day To Day Banking

Islamic Banking

Wealth Management

Deals & Promotions

Digital Services

Help & Support

Accounts

Cards

Financing

Remittance

Currency Exchange

Sustainability at CIMB

CIMB@Work

More Services

Islamic Banking Overview

Islamic Wealth Management

More Services

Investments

Insurance/Takaful

Latest Promotions

CIMB Deals

CIMB OCTO App

CIMB Clicks

Apply for Products

DuitNow QR

Personalised For You

Customer Help Centre

Locate Us

Rates & Charges

Calculators

Security & Fraud

Extra Care by CIMB

Savings Account

Current Account

Fixed Deposit Account

Mudarabah IA

Credit Card

CIMB Visa Infinite Credit Card

Earn up to 15,000 Extra Monthly Bonus Points* to redeem flights from 12 airline partners!

CIMB Cash Rebate Platinum Credit Card

Unlimited Cash Rebate.

CIMB Travel Platinum Credit Card

Up to 4X Airport Lounge Access and 2X Airport Transfer l No Annual Fee

See All Credit Card{{ getProductLabelValue(`Credit Card`) }} See All Credit Card

Debit Card

CIMB Debit Mastercard

Why use cash? #Debitjer. The CIMB Debit Mastercard for safer, more convenient cashless transactions. Don’t have a CIMB Current Account/-i / Savings Account/-i? Apply now!

See All Debit Card{{ getProductLabelValue(`Debit Card`) }} See All Debit Card

Credit Card Services

Digital Wallets

Personal Financing

Property Financing

Auto Financing

Auction

Tabung Haji Services

Zakat Payment Service

Investment Products

Unit Trust Funds

Offering you a diversified range of investment products that suits your investment objectives.

e-Gold Investment Account (eGIA)

Enjoy a simpler and secure way to invest in gold with the e-Gold Investment Account via CIMB Clicks.

See All Investment Products{{ getProductLabelValue(`Investment Products`) }} See All Investment Products

Life Insurance/Family Takaful

Car and Motor Insurance/Takaful

Travel Insurance

Personal Accident Insurance

Credit Related Insurance/Takaful

Property Insurance/Takaful

Forex Rates

Interest Rates & Charges

Profit Rates & Charges

Standardised Base Rate / Base Rate / Base Lending Rates / Base Financing Rate.

Credit Card Payment Calculator

Auto Financing Affordability Calculator

Property Monthly Instalment Calculator

Property Affordability Calculator

Auto Financing Instalment Calculator

ASB Financing Monthly Instalment Calculator

Pembiayaan Peribadi Awam-i Calculator

Security & Fraud Awareness

Security Policy

Customer Surveys

SecureWord

Malware

Phishing

TAC

SMS/Phone Call Scam

Money Muling

Cash Plus Personal Loan

Instant approval and disbursement, with rates from as low as 4.38%p.a.*. Unlock financial flexibility with CIMB Cash Plus Personal Loan. Bank personal loan with low interest rate for loan up to RM100,000. 5 years tenure, no collaterals and guarantors required.

Quicklinks

Upload Documents

Check Application

I attempted to make a payment using DuitNow Cross Border QR (CBQR)and the amount was debited from my account, but my transaction was not successful. What should I do?

If this happens to you, call CIMB Contact Center immediately or at least within 30 calendar days from the date of transaction. For our contact details, visit Contact Us on our official CIMB website or refer to the number at the back of your card.

If the report is made only after 30 calendar days from the date of transaction, CIMB and the DuitNow QR Owner & Operator reserve the right to reject any dispute.

Looking for More Questions?

Back to FAQ Home

For More Enquiries

Talk To An Expert

Find a branch near you.

Find a Branch

Contact Us Anytime

Get in touch with us 24/7.

Find Out More