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Activate Card-Not-Present when you

shop online

 

Loves shopping online?

Don't forget to activate

Card-Not-Present.

 

 

Activate Overseas

Usage before you travel abroad

 

Planning to use your debit card overseas? Just follow the steps here and you're set!

 

 

Tips for seamless

Debit Card usage

 

 

Banking 24/7, get these tips to ensure everthing is smooth sailing! 

 
 

 

Debit Card Renewal

 

 
 

Learn how to renew your Debit Card and what to do after Debit Card renewal.

 

ACTIVATE CARD-NOT-PRESENT

CARD NOT PRESENT

A Card-Not-Present (CNP) transaction is a retail spend transaction where the cardholder is not physically present at the merchant when the payment is made.

 

This Include:

Online Transactions

Mail order or telephone order transactions

HOW TO ACTIVATE CNP FUNCTION?

It’s simple! Just call +603 6204 7788 to activate your CNP usage function.

 

ACTIVATE OVERSEAS USAGE

You can now activate the overseas usage function via CIMB Clicks! As part of the bank’s security measures, it is necessary to activate the overseas usage function before using your debit card overseas for shopping or ATM withdrawal.

HOW TO ACTIVATE OVERSEAS USAGE FUNCTION?

 

Just follow the simple guide !

 

TIPS FOR SEEMLESS

DEBIT CARD USAGE

PREVENT A PAYMENT DECLINE DURING A PURCHASE

 

Always ensure you have sufficient balance in your Current or Savings Account/-i before performing any payments!

 

PREVENT AN AUTO BILL PAYMENT DECLINE 

 

Always check and ensure you have sufficient balance in your Current or Savings Account/-i before the auto-bill is charged!

 

 

HOW DO I CHANGE MY DEBIT

CARD SPENDING LIMIT

HOW DO I PERFORM CONTACTLESS PAYMENT?

 

Contactless payments are convenient and saves your time.

 

JUST TAP TO PAY!

 

Your CIMB Debit Card is enabled with contactless function, you may use it for retail transaction up to RM250 at merchant which displays contactless symbol. 

 

 

 

 

SEARCH

 

If merchant accept card  payment with contactless feature, the contactless symbol is shown at the card reader.

 

 

TOUCH

 

Simply tap your debit card on the card reader (less than 4cm) from where the contactless symbol appear.

 

 
CONFIRM

 

A beep/green indicator light indicates successful payment.

 

 

 

DEBIT CARD RENEWAL

RENEWAL

You may renew your CIMB Debit Mastercard three (3) months before it expires

 

WAIVED

No fees will be charged for your CIMB Debit Mastercard renewal.

 

RENEWAL OPTION

CURRENTLY IN MALAYSIA

 

You may visit your nearest CIMB branch to renew your CIMB Debit Mastercard or call +603 6204 7788 for assistance.

NOT CURRENTLY IN MALAYSIA

 

Step 1: Call our Consumer Contact Centre with the phone number available at the back of your CIMB Debit Card for verification.

 

Step 2: Email the below documents to cru@cimb.com

 

  • Copy of MyKad/MyPR (Malaysian) or valid passport (non-Malaysian)
  • Copy of the front of your CIMB Debit Card 
  • Completed Debit Card Replacement Form Click here to download the form. 

 

Your new Debit Card will be send to your mailing address at no fees.

THINGS TO NOTE AFTER RENEWAL CARD

 

UPDATE

 

Login to CIMB Clicks with your existing login details and update your renewed Debit Card details.

 

 

 

SAVE

 

Top up your e-wallet using your latest card information

and save it!

 

 

 
USAGE

 

Key in your PIN during first usage

of your renewed debit card instead

of contactless payment for security reason.

 

Current and Savings Account/-i are protected by PIDM up to RM250,000 for each depositor.

View PIDM brochure now

#CIMBCARES