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15. What should I do if my credit card is lost or stolen and used for unauthorized transactions?

Unauthorized transactions may occur if your physical credit card is lost or stolen and then used without your permission.

 

If this happens:

 

- Immediately call our Consumer Contact Centre to report the loss or theft and have your card blocked to prevent further misuse.

 

- You will need to lodge a police report and provide a copy as part of the dispute process.

 

- The bank may ask you to complete a Transaction Dispute Form and submit any other relevant supporting documents.

 

The bank will review your case and update you on the outcome once the investigation is completed.

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