Why is there a cooling-off period for the Forgot User ID or Password?

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Why is there a cooling-off period for the Forgot User ID or Password?

The cooling-off period is a security measure to protect your account from fraud. If you receive a push notification or SMS stating that your password has been changed, but you did not authorise this, please report to us immediately to prevent further unauthorised access.

To report suspicious activity, contact CIMB Consumer Contact Centre at +603-6204 7788 or visit your nearest CIMB branch.

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