I have forgotten my CIMB Clicks User ID or Password. What should I do?

Search

Day To Day Banking

Islamic Banking

Wealth Management

Deals & Promotions

Digital Services

Help & Support

Accounts

Cards

Financing

Remittance

Currency Exchange

Sustainability at CIMB

CIMB@Work

More Services

Islamic Banking Overview

Islamic Wealth Management

More Services

Investments

Insurance/Takaful

Latest Promotions

CIMB Deals

CIMB OCTO App

CIMB Clicks

Apply for Products

DuitNow QR

Personalised For You

Customer Help Centre

Locate Us

Rates & Charges

Calculators

Security & Fraud

Extra Care by CIMB

Savings Account

Current Account

Fixed Deposit Account

Mudarabah IA

Credit Card

CIMB Visa Infinite Credit Card

Turn your Bonus Points into COMPLIMENTARY FLIGHTS anytime with our 12 airline partners!

CIMB Cash Rebate Platinum Credit Card

Unlimited Cash Rebate.

CIMB Travel Platinum Credit Card

Up to 4X Airport Lounge Access and 2X Airport Transfer l No Annual Fee

See All Credit Card{{ getProductLabelValue(`Credit Card`) }} See All Credit Card

Debit Card

CIMB Debit Mastercard

Why use cash? #Debitjer. The CIMB Debit Mastercard for safer, more convenient cashless transactions. Don’t have a CIMB Current Account/-i / Savings Account/-i? Apply now!

See All Debit Card{{ getProductLabelValue(`Debit Card`) }} See All Debit Card

Credit Card Services

Digital Wallets

Personal Financing

Property Financing

Auto Financing

Auction

Tabung Haji Services

Zakat Payment Service

Investment Products

Unit Trust Funds

Offering you a diversified range of investment products that suits your investment objectives.

e-Gold Investment Account (eGIA)

Enjoy a simpler and secure way to invest in gold with the e-Gold Investment Account via CIMB Clicks.

See All Investment Products{{ getProductLabelValue(`Investment Products`) }} See All Investment Products

Life Insurance/Family Takaful

Car and Motor Insurance/Takaful

Travel Insurance

Personal Accident Insurance

Credit Related Insurance/Takaful

Property Insurance/Takaful

Forex Rates

Interest Rates & Charges

Profit Rates & Charges

Standardised Base Rate / Base Rate / Base Lending Rates / Base Financing Rate.

Credit Card Payment Calculator

Auto Financing Affordability Calculator

Property Monthly Instalment Calculator

Property Affordability Calculator

Auto Financing Instalment Calculator

ASB Financing Monthly Instalment Calculator

Pembiayaan Peribadi Awam-i Calculator

Security & Fraud Awareness

Security Policy

Customer Surveys

SecureWord

Malware

Phishing

TAC

SMS/Phone Call Scam

Money Muling

Riuh Durian Runtuh 2025 Campaign

Open a CIMB DURIAN-i Account, deposit & stand to win your once-in-a-lifetime escapes, with over 10,000 prizes to be won! Earn more entries now. T&C.

Valid until 31st Dec 2025

Cash Plus Personal Loan

Instant approval and disbursement, with rates from as low as 4.38%p.a.*. Unlock financial flexibility with CIMB Cash Plus Personal Loan. Bank personal loan with low interest rate for loan up to RM100,000. 5 years tenure, no collaterals and guarantors required.

Quicklinks

Upload Documents

Check Application

I have forgotten my CIMB Clicks User ID or Password. What should I do?

You can retrieve your CIMB Clicks User ID and reset password at CIMB Clicks Web. You will need to select the registration types either via CIMB Debit Card (Pending Activation) / CIMB Debit or Credit Card / Loan or Financing / Unit Trust to complete the password reset.

To reset password, follow steps below:

Go to CIMB Clicks Login Page, select Forgot User ID or Password option
On the Forgot User ID & Password page, select registration types
Enter all the information required
Enter the CAPTCHA and tick on the Terms & Conditions
Click Next
Proceed with the Authentication via SecureTAC Number
Done

Looking for More Questions?

Back to FAQ Home

For More Enquiries

Talk To An Expert

Find a branch near you.

Find a Branch

Contact Us Anytime

Get in touch with us 24/7.

Find Out More

Forgot CIMB Clicks ID or Password