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FMOS is an alternative complaint/ dispute resolution body to review financial claims or disputes if you are not satisfied with the resolution provided by us.

Level 14 Main Block
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In addition to CIMB Group's Privacy Policy, this website is protected by reCAPTCHA which is subject to Google's Privacy Policy and Terms of Service.

When you make a complaint to us, we will:

Conduct a comprehensive investigation
Keep you informed on the progress of your complaint
Attempt to resolve the issue within 14 working days or earlier

Alternative avenues for redress or mediation:

Bank Negara Malaysia (BNM)

BNMLINK has been set up as a complaint resolution arm of BNM. If you are not satisfied with the response we provide, you may refer to BNMLINK for redress of your complaint.

Customer Contact Centre (BNMTELELINK):

Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur

Tel: 1-300-88-5465 (1-300-88-LINK)

Overseas: 603-2174-1717

Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday – Friday except public holiday)

Web form: telelink.bnm.gov.my

Financial Markets Ombudsman Service (Formerly known as Ombudsman for Financial Services)

FMOS is an alternative complaint/ dispute resolution body to review financial claims or disputes if you are not satisfied with the resolution provided by us.

Level 14 Main Block
Menara Takaful Malaysia
No.4, Jalan Sultan Sulaiman
50000 Kuala Lumpur

Tel: +603-22722811
Website: www.fmos.org.my

Review and submit.

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Edit

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