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Important Notice Dated: 24 September 2025

Notice of Amendments to the CIMB Online Banking Agreement

 

Dear Valued Customers,

 

Please be informed that the CIMB Online Banking Agreement has been amended to reflect the new updated procedure before performing first time setup of CIMB OCTO App in a device.

 

The amendments/deletions are set out in bold italics in the table below and shall take effect on 24 September 2025.

Existing Clause Revised Clause

2. Procedure For Enrolment And Access To CIMB Online Banking

 

2A. Procedure for first time setup and subsequent log on to the CIMB OCTO App:

 

i) After you have downloaded and installed the CIMB OCTO App, you will be required to key in your User ID and Online Banking Password. Upon successful verification of your User ID and Online Banking Password, you will be prompted to deactivate your existing device if you have previously downloaded and installed the CIMB OCTO App on another mobile device, set the device name and to activate:

2. Procedure For Enrolment And Access To CIMB Online Banking

 

2A. Procedure for first time setup and subsequent log on to the CIMB OCTO App:

 

i) After you have downloaded and installed the CIMB OCTO App, you will be required to key in your User ID and Online Banking Password. Upon successful verification of your User ID and Online Banking Password, you will need to remove CIMB OCTO App from existing devices (if any) before performing first time setup of CIMB OCTO App in a device. You may remove CIMB OCTO App in your existing device(s) through the CIMB OCTO App device settings App > More > Manage Device, or alternatively you may contact CIMB Bank's Consumer Contact Centre for assistance.

 

After removing your active CIMB OCTO App from existing devices (if any), you will be prompted to set the device name to proceed with the first time setup and to activate:

 

The revised CIMB Online Banking Agreement can be assessed via the URL below :

 

English | Bahasa Malaysia

 

For further clarification, you may contact our Consumer Contact Centre at +603 6204 7788

 

The Management

CIMB Bank Berhad