When lodging a police report, provide a copy of the police report to us.Please note that submitting false claims on disputed transactions is a serious matter, and the Bank may take appropriate action, including reporting to the authorities.

If you think you’ve been scammed and detect unusual or suspicious activity involving your bank account, remember to:'

Inform the bank immediately by calling our 24-hour Contact Centre at +603 6204 77788. Alternatively, you may contact the National Scam Response Centre (NSRC) hotline at 997. Help is available 24 hours a day. 

Note: For NSRC, we would suggest keeping the current content until 14 September 2025:

Alternatively, you may contact the National Scam Response Centre (NSRC) hotline at 997 (8am - 8pm daily, including public holidays).

However, with the new directive from BNM effective 15 September 2025, the NSRC operating hours will be extended to 24 hours. 

To ensure a smooth and efficient investigation process, do ensure that the following information is provided when raising a transaction inquiry:

1. Transaction Details:

- Date of the transaction

- Amount

2. Description of the Issue:

- Briefly explanation of the issue

3. Account Information:

- Your name, NRIC and account number

- Contact details (phone number or email)

4. Any Relevant Correspondence (if any):

- Any emails or messages related to the issue

Please submit the information within 3 days to help us expedite the review process.

Your online safety matters. If you come across any suspicious websites, social media posts, or blogs that seem misleading, harmful or potentiall dangerous, report them immediately to the Malaysian Communications and Multimedia Commission (MCMC). By reporting, you help protect yourself and others from scams, misinformation, and harmful content. 

How to report:

- Visit www.mcmc.gov.my and search for Make a Complaint

- Email to aduanskmm@mcmc.gov.my or newsmedia.unit@mcmc.gov.my

- Contact the hotline number at 1-800-188-030 (Monday to Friday from 8.30am to 5.30pm)