Inform the bank immediately by calling our Business Call Centre at 1300 888 828 (Local), +603 2297 3000 (Overseas) from Monday to Friday (8.00am to 7.00pm) or Saturday (8.00am to 5.00pm excluding public holidays). Alternatively, you may contact our  at +603 6204 7788 or National Scam Response Centre (NSRC) hotline at 997. Help is available 24 hours a day. 

To ensure a smooth and efficient investigation process, do ensure that the following information is provided when raising a transaction inquiry:

1. Transaction Details:

- Date of the transaction

- Amount

2. Description of the Issue:

- Briefly explanation of the issue

3. Account Information:

- Your name, NRIC and account number

- Contact details (phone number or email)

4. Any Relevant Correspondence (if any):

- Any emails or messages related to the issue

Please submit the information within 3 days to help us expedite the review process.

Your online safety matters. If you come across any suspicious websites, social media posts, or blogs that seem misleading, harmful or potentially dangerous, report them immediately to the Malaysian Communications and Multimedia Commission (MCMC). By reporting, you help protect yourself and others from scams, misinformation, and harmful content. 

How to report:

- Visit www.mcmc.gov.my and search for Make a Complaint

- Email to aduanskmm@mcmc.gov.my or newsmedia.unit@mcmc.gov.my

- Contact the hotline number at 1-800-188-030 (Monday to Friday from 8.30am to 5.30pm)