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In light of the Movement Control Order, announced by the Prime Minister of Malaysia on 16 March 2020, we have taken precautionary measures to ensure we protect the health of our customers and employees whilst still  providing all essential services. 

 

We recognise that our customers, both individuals and businesses, are facing challenging times and CIMB Bank is here to help. As every situation is different, we are committed to trying to work with all our customers on a case-by-case basis to help understand, and hopefully alleviate, financial hardships experienced as a result of COVID-19. Our support measures are flexible, including payment deferrals for mortgages and relief on credit products for those who qualify.

 

To make things as simple as possible, we are setting up this dedicated page for you, our customers, to stay updated on all operational matters as well as to know more about the programmes available for you.

Financial Relief Measures

CIMB 6-Month Moratorium for Individual

Aligned with BNM’s announcement, effective 1st April 2020 CIMB will provide a 6-month automatic moratorium for our individual customers on all types of financing payment except for credit cards as long as the Loan/Financings are:

 

  • not more than 90 days past due as at 1st April 2020
  • in Ringgit Malaysia denomination.

 

Frequently Asked Questions (ENG)

Frequently Asked Questions (BM)

 

Important note:

We will be sharing the details of an “Opt Out” process by 31st  March 2020, for those who do not wish to participate in the moratorium and wish to continue paying their CIMB loans/financing.

CIMB Credit Card Balance Conversion Relief Programme for Individual


We will be sharing the details of an “Opt In” process by 31st March 2020, for those who wish to participate in the programme.

 

Frequently Asked Questions (ENG)

Frequently Asked Questions (BM)

 

CIMB 6-Month Moratorium for SME

Aligned with BNM’s announcement, effective 1st April 2020 CIMB will provide a 6-month automatic moratorium for our SME customers on all types of financing payment:

 

  • not more than 90 days past due as at 1st April 2020
  • in Ringgit Malaysia denomination.

 

Frequently Asked Questions (ENG)
Frequently Asked Questions (BM)

 

Important note:
To Opt-Out of the moratorium programme, kindly complete the form here

 

Special Relief Facility for SME

Special Relief Facility (SRF), with an allocation of RM2 billion by Bank Negara Malaysia, aims to help alleviate the short-term cash flow problems faced by SMEs adversely affected by the COVID-19 outbreak.

 

Click here to find out more.