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CIMB COVID-19 Support

We're here for you.

We understand that our customers, both individuals and businesses, continue to face challenging times because of the pandemic. CIMB is here to help you move forward.

 

The 6-month automatic moratorium has ended on 30 September 2020. We have moved to a targeted assistance approach that provides relief options to customers who are most affected. Please refer to the information below.

 

Following the announcement by the Finance Minister of Malaysia, YB Senator Tengku Dato’ Sri Zafrul Tengku Abdul Aziz during the 2021 Budget speech on 6 November 2020, we will be expanding our targeted payment assistance to cover individuals in the B40 group and Micro-SMEs. This expanded targeted payment assistance will be made available to customers from these segments starting 1 December 2020 until 30 June 2021.  

 

At the same time, we urge our customers who are facing financial difficulties in servicing their commitments to reach out to us to discuss assistance options, as soon as possible. 

 

Kami bersama anda.

Kami memahami bahawa para pelanggan kami, sama ada individu mahupun perniagaan, sedang menghadapi keadaan yang cukup mencabar akibat dari pandemik yang melanda dan CIMB bersedia membantu anda melangkah ke hadapan.

 

Program moratorium automatik 6 bulan telah berakhir pada 30 September 2020. Kami akan beralih ke pendekatan bantuan secara bersasar di mana kami akan menawarkan bantuan kepada pelanggan yang paling terjejas seperti yang dinyatakan pada maklumat seterusnya.

 

Merujuk kepada pengumuman oleh Menteri Kewangan Malaysia, YB Senator Tengku Dato’ Sri Zafrul Tengku Abdul Aziz semasa pembentangan Belanjawan 2021 pada 6 November 2020, kami akan memperluaskan bantuan bayaran bersasar ke atas individu-individu yang tergolong dalam kumpulan B40 dan pengusaha mikro, kecil dan sederhana. Bantuan bayaran bersasar yang diperluaskan ini akan bermula pada 1 Disember 2020 hingga 30 Jun 2021.  

 

Pada masa yang sama, kami menggesa mana-mana pelanggan yang sedang mengalami kesulitan dalam memenuhi komitmen anda agar menghubungi kami untuk membincangkan pilihan bantuan yang ada secepat mungkin.
 

CIMB Financial Assistance Programme
CIMB Financial Assistance Programme

I am B40

This is open to customers who are categorized as B40 and registered in the Bantuan Sara Hidup (BSH) or Bantuan Prihatin Rakyat (BPR).

Relief assistance option available for customers:  

 

  • Option 1: 3-month deferment of instalments; or
  • Option 2: 50% reduction of instalments for 6 months.

 

Assistance is also available for affected customers who do not fall into the categories above, on a case by case basis.  We encourage all such customers who are facing financial difficulties in servicing their commitments to reach out to us. 

 

Please contact us:

  • Call our Consumer Contact Centre at 03 6204 7788
  • Email us at covidcare@cimb.com with your full name as per NRIC, loan/financing account number, mobile number and programme option. We will contact you within 5 working days to confirm your request.
  • Visit your nearest CIMB branch

 

If you have more than one loan/financing account, please include all your loan/financing account that you wish to participate in this programme. 

 

Program ini terbuka untuk pelanggan yang dikategorikan sebagai B40 dan berdaftar dalam program Bantuan Sara Hidup (BSH) atau Bantuan Prihatin Rakyat (BPN).

 

Pilihan bantuan yang disediakan untuk pelanggan:

 

  • Pilihan 1: Penangguhan ansuran bulanan selama 3 bulan; atau
  • Pilihan 2: Pengurangan ansuran bulanan sebanyak 50% selama 6 bulan.

 

Bantuan juga disediakan untuk pelanggan yang terkesan yang tidak termasuk di bawah kategori-kategori yang dinyatakan, pada dasar kes demi kes.  Kami menggalakkan semua pelanggan tersebut yang sedang menghadapi kesukaran kewangan dalam membayar balik pinjaman/pembiayaan mereka untuk menghubungi kami.

 

Sila hubungi kami:

  • Hubungi Pusat Panggilan kami di 03 6204 7788
  • E-mel kami di covidcare@cimb.com dengan nama lengkap anda seperti Kad Pengenalan, nombor account pinjaman/pembiayaan, telefon bimbit dan pilihan program. Kami akan menghubungi anda dalam masa 5 hari bekerja untuk mengesahkan permintaan anda.
  • Lawati cawangan CIMB terdekat anda

 

Sekiranya anda mempunyai lebih daripada satu akaun pinjaman / pembiayaan, sila sertakan semua akaun pinjaman / pembiayaan yang anda ingin sertai dalam program ini.

 

For more information

Expanded Targeted Payment Assistance ( ENG | BM )

Pembiayaan Peribadi Sektor Awam-i B40 ( ENG | BM )

 

Terms and Conditions

Property & ASB Financing ( ENG | BM )

Auto Financing ( ENG | BM )

Personal Financing ( ENG | BM )

Credit Card ( ENG | BM )

Pembiayaan Peribadi Sektor Awam-i ( ENG| BM )

 

I am a Microenterprise

We are extending repayment assistance to our microenterprise customers. This will include business entities across all sectors with:

 

  • Sales turnover of less than RM300,000; or
  • Less than 5 full-time employees

 

The following options are available.

 

  • Option 1: 3-month deferment of instalments. Please note interest/profit will continue to accrue on deferred amount.
  • Option 2: A 50% reduction in instalment amount for 6 months. Please note interest/profit will continue to accrue on deferred amount.

 

Please take note that Option 1 or Option 2 is subject to approval by the Bank. If approval is given by the Bank, the deferment in Option 1 and the reduction in Option 2 shall only commence on the month following the date of the Bank’s approval.

 

For further information: Click to read our FAQ ( ENG  )

 

How to Apply:

Click here to register your interest.

We will contact you within 5 business days.

 

For Hire Purchase-Non Individual (SME), Block Discounting and Blanket Hire Purchase, please contact our Auto Finance Centres. Click here for contact details.

 

 

Bantuan pembayaran akan dilanjutkan kepada pelanggan perusahaan mikro kami, iaitu entiti perniagaan dari semua sektor yang mempunyai:

 

  • Perolehan jualan kurang daripada RM300,000, atau,
  • Mempunyai kurang daripada 5 pekerja sepenuh masa

 

Pilihan bantuan adalah seperti berikut.

 

  • Pilihan 1: Penangguhan ansuran bulanan selama 3 bulan. Harap maklum bahawa faedah/caj keuntungan akan terus terakru ke atas jumlah yang tertangguh.
  • Pilihan 2: Pengurangan ansuran bulanan sebanyak 50% selama 6 bulan. Harap maklum bahawa faedah/caj keuntungan akan terus terakru ke atas jumlah yang tertangguh.

 

 

Harap maklum bahawa Pilihan 1 dan Pilihan 2 adalah tertakluk kepada kelulusan oleh Pihak Bank. Sekiranya Pihak Bank telah memberikan kelulusan, penangguhan ansuran untuk Pilihan 1 dan pengurangan ansuran untuk Pilihan 2 hanya akan bermula pada bulan yang seterusnya mengikut tarikh kelulusan oleh Pihak Bank.

Untuk maklumat lanjut: Sila baca Soalan Lazim kami ( BM )

 

Bagaimana untuk Memohon:

Klik di sini untuk memohon untuk Program ini.

Kami akan menghubungi anda dalam tempoh masa 5 hari bekerja.

 

Untuk Sewa Beli-Bukan Individu (PKS), Diskaun Blok dan Sewa Beli Keseluruhan (Blanket Hire Purchase), sila hubungi Pusat Pembiayaan Auto kami. Klik di sini untuk butiran lanjut.

I am not a B40 and I need financial assistance

The 3 months payment relief option is available for customers with loss of employment (anytime from 1 January 2020 onwards). This relief option available to help vulnerable customers impacted by the pandemic.

 

Please contact us:

  • Call our Consumer Contact Centre at 03 6204 7788
  • Email us at covidcare@cimb.com with your full name as per NRIC, loan/financing account number, mobile number and reason for application (i.e loss of employment/reduction in income). We will contact you within 5 working days to confirm your request.
  • Visit your nearest CIMB branch

 

If you have more than one loan/financing account, please include all your loan/financing account that you wish to participate in this programme. 

 

Pelepasan pembayaran selama 3 bulan untuk pelanggan yang kehilangan pekerjaan (bermula bila-bila dari 1 Januari 2020 dan seterusnya) ia adalah pilihan pelepasan yang disediakan untuk membantu pelanggan yang terkesan akibat pandemik.

 

Sila hubungi kami:

  • Hubungi Pusat Panggilan kami di 03 6204 7788.
  • E-mel kami di covidcare@cimb.com dengan nama lengkap anda seperti Kad Pengenalan, nombor account pinjaman/pembiayaan, telefon bimbit dan alasan pemohonan (i.e kehilangan pekerjaan/pengurangan pendapatan). Kami akan menghubungi anda dalam masa 5 hari bekerja untuk mengesahkan permintaan anda.
  • Lawati cawangan CIMB terdekat anda

 

Sekiranya anda mempunyai lebih daripada satu akaun pinjaman / pembiayaan, sila sertakan semua akaun pinjaman / pembiayaan yang anda ingin sertai dalam program ini.

 

For further information

Frequently Asked Questions ( ENG | BM )

 

Download Handy Guide

Payment Assistance Programme for Individuals ( ENG | BM )

Reduction of monthly payments for those experiencing a decline in income is a relief option available to help vulnerable customers impacted by the pandemic. 

 

Please contact us:

  • Call our Consumer Contact Centre at 03 6204 7788
  • Email us at covidcare@cimb.com with your full name as per NRIC, loan/financing account number, mobile number and reason for application (i.e loss of employment/reduction in income). We will contact you within 5 working days to confirm your request.
  • Visit your nearest CIMB branch

 

If you have more than one loan/financing account, please include all your loan/financing account that you wish to participate in this programme. 

 

Pengurangan ke atas amaun bayaran bulanan untuk individu yang sedang mengalami pendapatan yang berkurangan adalah pilihan untuk membantu pelanggan yang terkesan akibat pandemik.

 

Sila hubungi kami:

  • Hubungi Pusat Panggilan kami di 03 6204 7788.
  • E-mel kami di covidcare@cimb.com dengan nama lengkap anda seperti Kad Pengenalan, nombor account pinjaman/pembiayaan, telefon bimbit dan alasan pemohonan (i.e kehilangan pekerjaan/pengurangan pendapatan). Kami akan menghubungi anda dalam masa 5 hari bekerja untuk mengesahkan permintaan anda.
  • Lawati cawangan CIMB terdekat anda

 

Sekiranya anda mempunyai lebih daripada satu akaun pinjaman / pembiayaan, sila sertakan semua akaun pinjaman / pembiayaan yang anda ingin sertai dalam program ini.

 

For further information

Frequently Asked Questions ( ENG | BM )

 

Download Handy Guide

Payment Assistance Programme for Individuals ( ENG | BM )

Assistance is also available for affected borrowers for those who were not directly impacted by the pandemic. 

 

Please contact us:

  • Call our Consumer Contact Centre at 03 6204 7788
  • Email us at covidcare@cimb.com with your full name as per NRIC, loan/financing account number, mobile number and reason for application (i.e loss of employment/reduction in income). We will contact you within 5 working days to confirm your request.
  • Visit your nearest CIMB branch

 

If you have more than one loan/financing account, please include all your loan/financing account that you wish to participate in this programme. 

 

Bantuan juga disediakan untuk peminjam yang terjejas bagi mereka yang tidak terkesan dengan pandemic secara langsung.

 

Sila hubungi kami:

  • Hubungi Pusat Panggilan kami di 03 6204 7788.
  • E-mel kami di covidcare@cimb.com dengan nama lengkap anda seperti Kad Pengenalan, nombor account pinjaman/pembiayaan, telefon bimbit dan alasan pemohonan (i.e kehilangan pekerjaan/pengurangan pendapatan). Kami akan menghubungi anda dalam masa 5 hari bekerja untuk mengesahkan permintaan anda.
  • Lawati cawangan CIMB terdekat anda

 

Sekiranya anda mempunyai lebih daripada satu akaun pinjaman / pembiayaan, sila sertakan semua akaun pinjaman / pembiayaan yang anda ingin sertai dalam program ini.

   

     Assistance is available for customers who were not directly impacted by the pandemic.

     Please call our Consumer Contact Centre at 03 6204 7788 for assistance. 

 

     Bantuan juga disediakan untuk pelanggan yang tidak terkesan dengan pandemik secara langsung.

     Sila hubungi Pusat Panggilan kami di 03 6204 7788 untuk bantuan.

 

 

     For further information

     Frequently Asked Questions ( ENG | BM )

I am an SME

We have several options available which includes, amongst others, the following:

 

  • Extension of the existing relief programme or interest servicing.
  • Payment of interest/profit only for selected products.
  • Possible extension of loan/financing tenure to enable lower monthly instalments.
  • Amending other terms and conditions of the loan/financing where appropriate. 

 

Leave us your contact details here and we will be in touch with you within 3 working days. 

 

Kami mempunyai beberapa pilihan yang merangkumi, antara lain, yang berikut:

 

  • Memanjangkan program bantuan yang ada atau penyediaan faedah.
  • Pembayaran faedah / keuntungan hanya untuk produk terpilih.
  • Lanjutan tempoh pinjaman / pembiayaan untuk membolehkan ansuran bulanan yang lebih rendah.
  • Meminda syarat dan syarat pinjaman / pembiayaan lain yang sesuai.

 

Sila sertakan maklumat anda untuk kami hubungi di sini dan kami akan menghubungi anda dalam masa 3 hari bekerja.

 

For further information

Frequently Asked Questions ( ENG | BM )

 

Download Quick Guide

Payment Assistance Programme for SMEs ( ENG | BM )

 

Financial Relief Measures

For Individuals

Sun Life Malaysia COVID-19 Relief Fund and Complimentary Special Measures

Find Out More

For SMEs

CIMB Financial Relief Assistance Programme for SMEs

Find Out More

How 6-month moratorium payment works

Note : Accrued interest/profit refers to the interest/profit that was charged but not required to be settled until the end of the 6-month moratorium period.

Note : Accrued interest/profit refers to the interest/profit that was charged but not required to be settled until the end of the 6-month moratorium period.

*Refer to BLR/BFR notification letter for the revised instalment amount, where applicable

**Such sum shall not exceed the total interest/profit (terms charges) stated in the hire purchase agreement

Note : Accrued interest/profit refers to the interest/profit that was charged but not required to be settled until the end of the 6-month moratorium period.

Disclaimer :

Factors impacting this timeline are as follows:

1. Process of passing the payment details from the respective salary unit and BIRO Angkasa.

2. State salary deduction will usually take a longer period compared with AG based salary.

3. BIRO Angkasa processing window will usually take 2-3 working days.

4. Payment arrangers will require up to 1 working day to process the payment files before sending over to CIMB Bank.

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Please refer to this section for the latest information on our channels.

 

23/1 - Branches closed as at 23 January 2021
22/1 - Service Interruption at CIMB Mesra Mall Kemasik Branch
22/1 - Service Interruption at CIMB Desa Park City Branch
22/1 - Branches closed as at 22 January 2021
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22/1 - Service Interruption at CIMB Pusat Perdagangan Pasir Gudang Branch

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