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CIMB COVID-19 Support

We're here for you.

CIMB recognises the difficulties some of our customers are facing during this challenging time and stands ready to assist.

 

In line with the recent announcement by the Government of Malaysia on 28 June 2021, we have expanded our payment assistance programme and details of each programme are available in the tabs below. 

 

We urge our customers in need of assistance to select their preferred payment assistance option. This can be done easily using our digital forms which are available to both individual and SME/microenterprise customers. 

 

We assure our customers that any financial assistance taken will not affect your CCRIS (“Central Credit Reference Information System”) status. 

Kami bersama anda.

CIMB menyedari kesulitan yang dihadapi oleh pelanggan pada masa yang mencabar ini dan kami bersedia untuk membantu para pelanggan.

 

Sejajar dengan pakej bantuan yang diumumkan oleh Kerajaan Malaysia pada 28 Jun 2021, kami telah menyemak semula program bantuan bayaran. Sila rujuk bahagian berikut untuk maklumat tentang setiap program bantuan.

 

Kami menggesa pelanggan yang memerlukan bantuan untuk membuat pilihan bantuan kewangan yang bersesuaian. Pilihan boleh dibuat secara mudah melalui borang digital yang disediakan untuk para pelanggan individu serta PKS/perusahaan mikro.

 

Pelanggan diberi jaminan bahawa status CCRIS (“Sistem Maklumat Rujukan Kredit Pusat”) mereka tidak akan terkesan oleh sebarang bantuan kewangan yang dipilih.

I have a Property | ASB | Personal Loan/Financing

We have the following payment assistance options:  

 

•     6-month moratorium (deferment of instalments); or

•     50% reduction of instalments for 6 months

 

If you have more than one loan/financing account, please include all your loan/financing account that you wish to participate in this programme. 

 

To apply with immediate approval and a hassle free experience, key in your NRIC and 10 digit Financing Account Number in the eForm and follow the instructions on screen. Alternately, you may call our Consumer Contact Centre at 03 6204 7788 or visit any of our branches or email us at covidcare@cimb.com

 

 

Kami menawarkan pilihan bantuan seperti berikut:

 

  • Moratorium (penangguhan bayaran) selama 6 bulan : atau
  • Pengurangan ansuran bulanan sebanyak 50% selama 6 bulan.  

 

Sekiranya anda mempunyai lebih daripada satu akaun pinjaman / pembiayaan, sila sertakan semua akaun pinjaman / pembiayaan yang anda ingin sertai dalam program ini.

 

Untuk kelulusan segera dan lancar, sila masukkan Kad Pengenalan dan 10 digit di nombor akaun pembiayaan di dalam eForm dan sila ikut arahan di skrin. Sebagai alternatif, anda boleh menghubungi Pusat Hubungan Pelanggan kami di talian 03 6204 7788 atau mengunjungi mana-mana cawangan kami atau sila hantar e-mel kepada kami di covidcare@cimb.com

Frequently Asked Questions

Frequent Asked Questions (ENG)
Frequent Asked Questions (BM)

Terms and Conditions

Property & ASB Financing (ENG)
Personal Financing (ENG)
Pinjaman/Pembiayaan Perumahan dan Pembiayaan ASB (BM)
Pinjaman Peribadi (BM)

An illustration of the impact in participating Payment Assistance Programme

I have Auto Financing / Hire Purchase

We have the following payment assistance options:  

 

  • 6-month moratorium (deferment of instalments) ; or
  • 3-month moratorium (deferment of instalments)

 

If you have more than one loan/financing account, please include all your loan/financing account that you wish to participate in this programme. 

Apply today via eForm for immediate approval and a hassle free experience. Alternately, you may call our Consumer Contact Centre at 03 6204 7788 or visit any of our branches or email us at covidcare@cimb.com

 

We are currently experiencing an overwhelming response to this programme, please bear with us and we will contact you as soon as we can.

 

Kami menawarkan pilihan bantuan seperti berikut:

 

  • Moratorium (penangguhan bayaran) selama 6 bulan; atau
  • Moratorium (penangguhan bayaran) selama 3 bulan.

 

Sekiranya anda mempunyai lebih daripada satu akaun pinjaman / pembiayaan, sila sertakan semua akaun pinjaman / pembiayaan yang anda ingin sertai dalam program ini.

 

Sila membuat permohonan dalam talian melalui eForm untuk kelulusan segera dan lancar. Sebagai alternatif, anda juga boleh menghubungi Pusat Hubungan Pelanggan kami di 03 6204 7788 atau mengunjungi cawangan CIMB terdekat anda atau e-mel kami di covidcare@cimb.com

 

Kami sedang menerima jumlah permohonan yang tinggi untuk program ini, mohon bersabar dan kami akan menghubungi anda secepat mungkin.

An illustration of the impact in participating Payment Assistance Programme

Frequently Asked Questions

Frequent Asked Questions (ENG)
Frequent Asked Questions (BM)

Terms and Conditions

Auto Financing (ENG)
Pembiayaan Auto (BM)

I have a Credit Card

We have the following payment assistance programmes available for customers with our Credit Card:  

 

  • Balance Conversion Relief Programme; or
  • Term Loan/Financing converted from credit card/-i balances.

 

 

Kami menawarkan pilihan program bantuan seperti berikut untuk para pelanggan kad kredit:

 

  • Program Bantuan Penukaran Baki
  • Pinjaman/Pembiayaan berjangka yang ditukarkan dari baki kad kredit/-i

 

Balance Conversion Relief Programme

 

Balance Conversion Relief allows you to convert your credit card outstanding balances to a term loan/financing over a period of up to 36 months at an effective interest rate/facility charges of 13% p.a.

 

To apply, you may opt in via SMS request to 62666 according to the preferred tenure, as per instructions below.

 

 

 

Program Bantuan Penukaran Baki

 

Bantuan Penukaran Baki membolehkan anda untuk menukarkan baki belum jelas kad kredit anda kepada pinjaman/pembiayaan berjangka sehingga 36 bulan, pada kadar faedah/caj kemudahan efektif sebanyak 13% setahun.

 

Anda boleh memohon untuk menyertai program ini dengan menghantar SMS ke 62666 mengikut tempoh pinjaman/pembiayaan berjangka yang dikehendaki seperti arahan berikut.

 

 

For Conventional Cardholders |  Untuk Pemegang Kad Kredit Konvensional

Preferred Tenure SMS Instructions
12 months SMS: BC12 <space> Last 4 digits of credit card number
24 months SMS: BC24 <space> Last 4 digits of credit card number
36 months SMS: BC36 <space> Last 4 digits of credit card number

For Islamic Cardholders | Untuk Pemegang Kad Kredit Islamik

Preferred Tenure SMS Instructions

12 months

SMS: BCS12 <space> Last 4 digits of credit card number

24 months

SMS: BCS24 <space> Last 4 digits of credit card number

36 months

SMS: BCS36 <space> Last 4 digits of credit card number

Frequently Asked Questions

Frequently Asked Questions (ENG)
Frequently Asked Questions (BM)

Terms & Conditions

Terms and Conditions (ENG & BM) - Conventional
Terms and Conditions (ENG & BM) - Islamic
Product Disclosure Sheet (ENG & BM) - Conventional
Product Disclosure Sheet (ENG & BM) - Islamic

Term Loan/Financing converted from credit card/-i balances

 

We have the following options available for Term Loan/Financing converted from credit card/-i balances under restructuring and rescheduling programme:

 

  • 6-month deferment of instalments;
  • 50% reduction in instalments for 6 months

 

To apply for this Programme, you may:

 

  • Email us at covidcare@cimb.com
  • Call Consumer Call Centre at +603 6204 7788; or
  • Visit any CIMB branches

 

If you have more than one loan/financing account, please include all your loan/financing account that you wish to participate in this programme. 

 

 

Pinjaman/Pembiayaan berjangka yang ditukarkan dari baki kad kredit/-i

 

Kami menawarkan pilihan bantuan seperti berikut untuk pinjaman/Pembiayaan berjangka yang ditukarkan dari baki kad kredit/-i di bawah program penstrukturan dan penjadualan semula:

 

  • Emel kami di covidcare@cimb.com
  • Penangguhan bayaran selama 6 bulan : atau
  • Pengurangan ansuran bulanan sebanyak 50% selama 6 bulan.  

 

Sila:

 

  • Hubungi Pusat Pelanggan kami di 03 6204 7788
  • Lawati cawangan CIMB terdekat anda

 

Sekiranya anda mempunyai lebih daripada satu akaun pinjaman / pembiayaan, sila sertakan semua akaun pinjaman / pembiayaan yang anda ingin sertai dalam program ini.

An illustration of the impact in participating Payment Assistance Programme

Frequently Asked Questions

Frequently Asked Questions (ENG)
Frequently Asked Questions (BM)

Terms & Conditions

Terms and Conditions (ENG)
Terms and Conditions (BM)
Terms and Conditions (BM)

I am an SME | Microenterprise

This programme is designed to assist SME customers, including Microenterprises, whose financial conditions has been adversely impacted by the pandemic.

 

Eligible Facilities

Loan/Financing that were approved on or before 30 June 2021 and remain performing (not in arrears exceeding 90 days as at date of application by customer). Refer to FAQ below for full list of eligible facilities.

 

What are the available options?

Option 1: 6-month moratorium (payment deferment)

Option 2: 50% reduction in instalments for 6 months

 

We will not compound the interest/profit and no penalty interest/late payment charges is charged during this period.

 

We recognise that the challenges may differ for each customer and we are committed to assist you based on your needs and circumstances.

 

How can I make a selection for my payment assistance?

 

Click here to participate.

 

No supporting documents are required.

 

Your selection will be confirmed within 2 calendar days (Excluding Saturday, Sunday and Public Holidays) upon receiving your complete request.

 

 

Program ini direka untuk membantu pelanggan PKS, termasuk Perusahaan Mikro, yang keadaan kewangannya terjejas kerana wabak COVID-19.

 

Kemudahan yang Layak
Pinjaman/Pembiayaan yang diluluskan pada/atau sebelum 30 Jun 2021 dan tiada tunggakan (tidak tertunggak melebihi 90 hari pada tarikh permohonan oleh pelanggan). Rujuk Soalan Lazim di bawah untuk senarai penuh kemudahan yang layak.

 

Apakah pilihan yang ditawarkan?

Pilihan 1: Moratorium 6 bulan (penangguhan pembayaran)

Pilihan 2: Pengurangan ansuran 50% selama 6 bulan

 

Faedah/keuntungan tidak akan dikompaun dan tiada faedah denda/caj pembayaran lewat akan dikenakan dalam tempoh ini. 

 

Kami menyedari bahawa cabaran mungkin berbeza bagi setiap pelanggan dan kami komited untuk membantu anda berdasarkan keperluan dan keadaan anda.

 

Bagaimana saya boleh membuat pilihan untuk bantuan pembayaran saya?

 

Klik di sini untuk mengambil bahagian. 

 

Tiada dokumen sokongan diperlukan.

 

Pilihan anda akan disahkan dalam 2 hari kalendar (Tidak termasuk Sabtu, Ahad dan Cuti Umum) setelah menerima permohonan lengkap anda.

Frequently Asked Questions

Frequently Asked Questions (ENG)
Frequently Asked Questions (BM)

I have Overdraft

For Overdraft/Cashline-i customers, the assistance is in the form of a 6-month moratorium (deferment period) which applies to the amount in excess of the Overdraft/Cashline-i approved limit as the excess amount is contractually due for payment.

 

If you have more than one loan/financing account, please include all your loan/financing account that you wish to participate in this programme.

 

To apply, you may call our Consumer Contact Centre at 03 6204 7788 or visit any of our branches or email us at covidcare@cimb.com

 

Bagi pelanggan Overdraf/Cashline-i, bantuan yang ditawarkan merupakan 6 bulan moratorium (tempoh penangguhan) ke atas jumlah melebihi had kemudahan yang diluluskan di mana jumlah melebihi had tersebut merupakan jumlah yang perlu dibayar.

 

Sekiranya anda mempunyai lebih daripada satu akaun pinjaman / pembiayaan, sila sertakan semua akaun pinkaman / pembiayaan yang anda ingin sertai dalam program ini.

 

Untuk kelulusan segera dan lancer, sila menghubungi Pusat Hubungan Pelanggan kami di talian 03 6204 7788 atau mengunjungi mana-mana cawangan kami atau sila hantar e-mel kepada kami di covidcare@cimb.com

Frequently Asked Questions

Frequently Asked Questions (ENG)
Frequently Asked Questions (BM)

Terms & Conditions

Terms and Conditions (ENG)
Terms and Conditions (BM)

We are committed to making your experience of getting payment assistance, a seamless and efficient one. If you encounter any difficulties, please do not hesitate to contact us at any of our available channels. Click here to view our contact details. 

 

Kami komited memberikan pengalaman yang lancar dan efisen dalam mendapatkan bantuan pembayaran anda. Sekiranya anda menghadapi kesulitan, sila hubungi kami di saluran-saluran yang tersedia. Klik di sini untuk berhubung dengan kami.

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Please refer to this section for the latest information on our channels.

 

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