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CIMB COVID-19 Support

We're here for you.

We understand that our customers, both individuals and businesses, continue to face challenging times because of the pandemic and CIMB is here to help you move forward

 

In line with YAB Prime Minister’s announcement on 29 July 2020, we will be moving towards a targeted assistance approach and provide relief options to customers who are most affected.

 

At the same time, we urge our customers who are facing financial difficulties in servicing their commitments to reach out to us to discuss assistance options, as soon as possible.

Kami bersama anda.

Kami memahami bahawa para pelanggan kami, sama ada individu mahupun perniagaan, sedang menghadapi keadaan yang cukup mencabar akibat dari pandemic yang melanda dan CIMB bersedia membantu anda melangkah ke hadapan.

 

Sejajar dengan pengumuman oleh YAB Perdana Menteri pada 29 Julai 2020, kami akan beralih ke pendekatan bantuan secara bersasar di mana kami akan menawarkan bantuan kepada pelanggan yang paling terjejas.

 

Pada masa yang sama, kami menggesa mana-mana pelanggan yang sedang mengalami kesulitan dalm memenuhi komitmen anda agar menghubungi kami untuk membincangkan pilihan bantuan yang ada secepat mungkin.

CIMB Financial Assistance Programme
CIMB Financial Assistance Programme

3 months payment relief is option available for customers with loss of employment (anytime from 1 January 2020 onwards) is a relief option available to help vulnerable customers impacted by the pandemic.

 

Please contact us:

  • Call our Consumer Contact Centre at 03 6204 7788
  • Email us at covidcare@cimb.com with your full name as per NRIC, loan/financing account number and reason for application (loss of job)
  • Visit your nearest CIMB branch

 

Pelepasan pembayaran selama 3 bulan untuk pelanggan yang kehilangan pekerjaan (bermula bila-bila dari 1 Januari 2020 dan seterusnya) ia adalah pilihan pelepasan yang disediakan untuk membantu pelanggan yang terkesan akibat pandemik.

 

Sila hubungi kami:

  • Hubungi Pusat Panggilan kami di 03 6204 7788.
  • E-mel kami di covidcare@cimb.com dengan nama lengkap anda seperti Kad Pengenalan, nombor akaun pinjaman / pembiayaan dan alasan pemohonan (kehilangan pekerjaan)
  • Lawati cawangan CIMB terdekat anda

 

For further information

Frequently Asked Questions ( ENG | BM )

 

Download Handy Guide

Payment Assistance Programme for Individuals ( ENG | BM )

Reduction of monthly payments for those experiencing a decline in income is a relief option available to help vulnerable customers impacted by the pandemic. 

 

Please contact us:

  • Call our Consumer Contact Centre at 03 6204 7788
  • Email us at covidcare@cimb.com with your full name as per NRIC, loan/financing account number and reason for application (decline in income)
  • Visit your nearest CIMB branch

 

Pengurangan ke atas amaun bayaran bulanan untuk individu yang sedang mengalami pendapatan yang berkurangan adalah pilihan untuk membantu pelanggan yang terkesan akibat pandemik.

 

Sila hubungi kami:

  • Hubungi Pusat Panggilan kami di 03 6204 7788.
  • E-mel kami di covidcare@cimb.com dengan nama lengkap anda seperti Kad Pengenalan, nombor akaun pinjaman / pembiayaan dan alasan pemohonan (pendapatan yang berkurangan)
  • Lawati cawangan CIMB terdekat anda

 

For further information

Frequently Asked Questions ( ENG | BM )

 

Download Handy Guide

Payment Assistance Programme for Individuals ( ENG | BM )

We have several options available which includes, amongst others, the following:

 

  • Extension of the existing relief programme or interest servicing.
  • Payment of interest/profit only for selected products.
  • Possible extension of loan/financing tenure to enable lower monthly instalments.
  • Amending other terms and conditions of the loan/financing where appropriate. 

 

Leave us your contact details here and we will be in touch with you within 3 working days. 

 

Kami mempunyai beberapa pilihan yang merangkumi, antara lain, yang berikut:

 

  • Memanjangkan program bantuan yang ada atau penyediaan faedah.
  • Pembayaran faedah / keuntungan hanya untuk produk terpilih.
  • Lanjutan tempoh pinjaman / pembiayaan untuk membolehkan ansuran bulanan yang lebih rendah.
  • Meminda syarat dan syarat pinjaman / pembiayaan lain yang sesuai.

 

Sila sertakan maklumat anda untuk kami hubungi di sini dan kami akan menghubungi anda dalam masa 3 hari bekerja.

 

For further information

Frequently Asked Questions ( ENG | BM )

 

Download Quick Guide

Payment Assistance Programme for SMEs ( ENG | BM )

 

Assistance is also available for affected borrowers for those who were not directly impacted by the pandemic. 

 

Please contact us:

  • Call our Consumer Contact Centre at 03 6204 7788
  • Email us at covidcare@cimb.com with your full name as per NRIC, loan/financing account number and reason for application (please specify)
  • Visit your nearest CIMB branch

 

Bantuan juga disediakan untuk peminjam yang terjejas bagi mereka yang tidak terkesan dengan pandemic secara langsung.

 

Sila hubungi kami:

  • Hubungi Pusat Panggilan kami di 03 6204 7788.
  • E-mel kami di covidcare@cimb.com dengan nama lengkap anda seperti Kad Pengenalan, nombor akaun pinjaman / pembiayaan dan alasan pemohonan (pendapatan yang berkurangan)
  • Lawati cawangan CIMB terdekat anda

Financial Relief Measures

For Individuals

Sun Life Malaysia COVID-19 Relief Fund and Complimentary Special Measures

Find Out More

For SMEs

CIMB Financial Relief Assistance Programme for SMEs

Find Out More

How 6-month moratorium payment works

Note : Accrued interest/profit refers to the interest/profit that was charged but not required to be settled until the end of the 6-month moratorium period.

Note : Accrued interest/profit refers to the interest/profit that was charged but not required to be settled until the end of the 6-month moratorium period.

*Refer to BLR/BFR notification letter for the revised instalment amount, where applicable

**Such sum shall not exceed the total interest/profit (terms charges) stated in the hire purchase agreement

Note : Accrued interest/profit refers to the interest/profit that was charged but not required to be settled until the end of the 6-month moratorium period.

Disclaimer :

Factors impacting this timeline are as follows:

1. Process of passing the payment details from the respective salary unit and BIRO Angkasa.

2. State salary deduction will usually take a longer period compared with AG based salary.

3. BIRO Angkasa processing window will usually take 2-3 working days.

4. Payment arrangers will require up to 1 working day to process the payment files before sending over to CIMB Bank.

Support Our Community

CIMB COVID-19 Bereavement Support Programme for Individual Customers

Learn More

Related Articles

Featured Updates

Media Statement by The Association of Banks in Malaysia
FAQ on Measures to Assist Individuals, SMEs and Corporates Affected by COVID-19

Banking Operations Updates

Please refer to this section for the latest information on our channels.

 

22/10 - Revised Banking Hours during Conditional Movement Control Order (CMCO)
21/10 - Branch Notice Temporary Closure for CIMB Jalan Sagunting Branch
19/10 - Branch Notice Temporary Closure for CIMB University Putra Malaysia (UPM) Service Kiosk
19/10 - Revised Banking Hours during Conditional Movement Control Order (CMCO)
19/10 - Branch Notice Temporary Closure for CIMB Lahad Datu Branch
13/10 - Banking Operations during Conditional Movement Control Order (CMCO)
13/10 - Branch Notice Temporary Closure for CIMB Jalan Duta Branch

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