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What should I do if I am unable to view the trading hall? I.e. trading hall screen is grey or black; unable to view chart, report and my portfolio.

Steps to install Microsoft VM:
 

  • To install new programme, click here to download

  • Click 'Save' and opt to save onto your desktop or C drive

  • Once it has been downloaded, locate the file (msjavx86.exe) and continue to install in your computer

  • Upon completion of installation, you'll need to reboot/restart your computer

 

Steps to follow after successful installation of Microsoft VM:

 

  • After restarting the computer, launch your Internet Explorer

  • Click on Tools > Internet Options > Advanced

  • Scroll down to ‘Java Sun’ & uncheck the box under ‘Use JRE 1.5.0_11 for <applet> (requires restart)’

  • Under ‘Microsoft VM’, check the 1st box ‘Java console enabled…’ & 3rd box ‘JIT compiler…’

  • Click ‘Apply’ and ‘Ok’ button

  • Close all programmes & restart your computer

 

Notes:If Microsoft VM is already installed in the computer, it will appear under Tools > Internet Options > Advanced. Please check and ensure the settings are correct.

 

 

If ‘Microsoft VM’ (checked in the 1st and 3rd box) and ‘Java Sun’ (unchecked) are already under Tools > Internet Options > Advanced, please perform the following steps:

 

  • Tick ‘Java Sun’

  • Uncheck ‘Microsoft VM’ on the 1st box only. Leave the 3rd box checked

  • Click ‘Apply’ and ‘Ok

  • Restart your computer

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