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Merchant Support

Forms

Merchant Application Form
Merchant Application Form | Basic Package A
Merchant Application Form | Advance Package B
Merchant Application Form | Premium Package C
Merchant Application Form | e-Commerce E
Merchant Application Form | Outlet Appendix

Ongoing Promotions

Apart from offers that CIMB is currently offering for CIMB SME Banking customers, we are also running a few campaigns  to encourage our customers to digitise their businesses at a more affordable price! If you’re interested, kindly click on the following links to find out more.

 

  1. Go Digital Campaign
    • First 100 customer to Subscribe for the Shopmatic Transaction/Subscription plan or subscribe to BusinessHR Trial package will enjoy an RM50 Lazada E-Voucher on us! Terms and Conditions Apply. 
    • For further information, please visit: www.cimb.com.my/shopmatic  or www.cimb.com.my/bizhr
Merchant Service Request / Maintenance Form
Merchant Maintenance Form (Merchant Information Amendment / Additional Terminal)
Merchant Service Request Form (Refund/ Reversal)

Frequently Asked Questions (FAQ)

Merchant Services FAQ

Ongoing Promotions

Apart from offers that CIMB is currently offering for CIMB SME Banking customers, we are also running a few campaigns  to encourage our customers to digitise their businesses at a more affordable price! If you’re interested, kindly click on the following links to find out more.

 

  1. Go Digital Campaign
    • First 100 customer to Subscribe for the Shopmatic Transaction/Subscription plan or subscribe to BusinessHR Trial package will enjoy an RM50 Lazada E-Voucher on us! Terms and Conditions Apply. 
    • For further information, please visit: www.cimb.com.my/shopmatic  or www.cimb.com.my/bizhr
Revision to Terms and Conditions of Merchant Agreement (FAQ)

Terms and Conditions

Merchant Services Terms and Conditions
Merchant Services Terms and Conditions | Appendix A
Merchant Services Terms and Conditions | Appendix B
Merchant Services Terms and Conditions | Appendix C
Merchant Services Terms and Conditions | Appendix D
Merchant Services Terms and Conditions | Appendix E
Merchant Services Terms and Conditions | Appendix F
Merchant Services Terms and Conditions | Appendix G
Merchant Services Terms and Conditions | Appendix H
Merchant Services Terms and Conditions | Appendix I

Ongoing Promotions

Apart from offers that CIMB is currently offering for CIMB SME Banking customers, we are also running a few campaigns  to encourage our customers to digitise their businesses at a more affordable price! If you’re interested, kindly click on the following links to find out more.

 

  1. Go Digital Campaign
    • First 100 customer to Subscribe for the Shopmatic Transaction/Subscription plan or subscribe to BusinessHR Trial package will enjoy an RM50 Lazada E-Voucher on us! Terms and Conditions Apply. 
    • For further information, please visit: www.cimb.com.my/shopmatic  or www.cimb.com.my/bizhr

User Guides

Terminal
Terminal User Guide | CIMB VERIFONE VX520
Terminal User Guide | CIMB ENGAGE V200
Terminal User Guide | CIMB PAX A920
Terminal User Guide | CIMB iTerminal
Dynamic Currency Conversion (DCC) User Guide

Ongoing Promotions

Apart from offers that CIMB is currently offering for CIMB SME Banking customers, we are also running a few campaigns  to encourage our customers to digitise their businesses at a more affordable price! If you’re interested, kindly click on the following links to find out more.

 

  1. Go Digital Campaign
    • First 100 customer to Subscribe for the Shopmatic Transaction/Subscription plan or subscribe to BusinessHR Trial package will enjoy an RM50 Lazada E-Voucher on us! Terms and Conditions Apply. 
    • For further information, please visit: www.cimb.com.my/shopmatic  or www.cimb.com.my/bizhr
Tap n Pay
Tap n Pay User Guide
Merchant Portal Guide
Plug n Pay
Plug n Pay User Guide | Standalone Terminal
Plug n Pay User Guide | Bluetooth
Merchant Portal Guide
e-Commerce
e-Commerce User Guide
e-Access
e-Access User Guide

You may contact us via these channels

Call Us

Merchant Support Call Centre

+603 6204 7733

Available 24 hours
Digitally Connect with Us
Fill up our Merchant Support Form.
Locate Us

Speak to any of our staff at our CIMB/CIMB Islamic Branches

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