Merchant Solutions | Merchant Support

*With effective 1 July 2024, the MDR for Visa and Mastercard International card transactions will be revised for Merchant Application Package B and C. Find out more from notice link here

Ongoing Promotions

Apart from offers that CIMB is currently offering for CIMB SME Banking customers, we are also running a few campaigns to encourage our customers to digitise their businesses at a more affordable price! If you’re interested, kindly click on the following links to find out more.

Go Digital Campaign
- First 100 customer to Subscribe for the Shopmatic Transaction/Subscription plan or subscribe to BusinessHR Trial package will enjoy an RM50 Lazada E-Voucher on us! Terms and Conditions Apply.
- For further information, please visit: www.cimb.com.my/shopmatic or www.cimb.com.my/bizhr

Merchant Service Request / Maintenance Form

Merchant Maintenance Form (Merchant Information Amendment / Additional Terminal)

Merchant Service Request Form (Refund/ Reversal)

Frequently Asked Questions (FAQ)

Merchant Services FAQ

Ongoing Promotions

Apart from offers that CIMB is currently offering for CIMB SME Banking customers, we are also running a few campaigns to encourage our customers to digitise their businesses at a more affordable price! If you’re interested, kindly click on the following links to find out more.

Go Digital Campaign
- First 100 customer to Subscribe for the Shopmatic Transaction/Subscription plan or subscribe to BusinessHR Trial package will enjoy an RM50 Lazada E-Voucher on us! Terms and Conditions Apply.
- For further information, please visit: www.cimb.com.my/shopmatic or www.cimb.com.my/bizhr

Revision to Terms and Conditions of Merchant Agreement (FAQ)

Terms and Conditions

Merchant Services Terms and Conditions

Merchant Services Terms and Conditions | Appendix A

Merchant Services Terms and Conditions | Appendix B

Merchant Services Terms and Conditions | Appendix C

Merchant Services Terms and Conditions | Appendix D

Merchant Services Terms and Conditions | Appendix E

Merchant Services Terms and Conditions | Appendix F

Merchant Services Terms and Conditions | Appendix G

Merchant Services Terms and Conditions | Appendix H

Merchant Services Terms and Conditions | Appendix I

Ongoing Promotions

Apart from offers that CIMB is currently offering for CIMB SME Banking customers, we are also running a few campaigns to encourage our customers to digitise their businesses at a more affordable price! If you’re interested, kindly click on the following links to find out more.

Go Digital Campaign
- First 100 customer to Subscribe for the Shopmatic Transaction/Subscription plan or subscribe to BusinessHR Trial package will enjoy an RM50 Lazada E-Voucher on us! Terms and Conditions Apply.
- For further information, please visit: www.cimb.com.my/shopmatic or www.cimb.com.my/bizhr

User Guides

Merchant Application Digital Form

Merchant Application Digital Form User Guide

Terminal

Terminal User Guide | CIMB VERIFONE VX520

Terminal User Guide | CIMB ENGAGE V200

Terminal User Guide | CIMB PAX A920

Terminal User Guide | CIMB iTerminal

Dynamic Currency Conversion (DCC) User Guide

Ongoing Promotions

Apart from offers that CIMB is currently offering for CIMB SME Banking customers, we are also running a few campaigns to encourage our customers to digitise their businesses at a more affordable price! If you’re interested, kindly click on the following links to find out more.

Go Digital Campaign
- First 100 customer to Subscribe for the Shopmatic Transaction/Subscription plan or subscribe to BusinessHR Trial package will enjoy an RM50 Lazada E-Voucher on us! Terms and Conditions Apply.
- For further information, please visit: www.cimb.com.my/shopmatic or www.cimb.com.my/bizhr

Tap n Pay

Tap n Pay User Guide

Merchant Portal Guide

Plug n Pay

Plug n Pay User Guide | Standalone Terminal

Plug n Pay User Guide | Bluetooth

Merchant Portal Guide

e-Commerce

e-Commerce User Guide

e-Access

e-Access User Guide

You may contact us via these channels

Call Us
Merchant Support Call Centre +603 6204 7733 Available 24 hours

Call Us

Merchant Support Call Centre

+603 6204 7733

Available 24 hours

Digitally Connect with Us
Fill up our Merchant Support Form.

Locate Us
Speak to any of our staff at our CIMB/CIMB Islamic Branches

Merchant Support

Merchant Application Form

Merchant Service Request / Maintenance Form

Merchant Application Digital Form

Terminal

Tap n Pay

Plug n Pay

e-Commerce

e-Access

You may contact us via these channels

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