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Forms

Merchant Application Form
Merchant Application Form | Basic Package A
Merchant Application Form | Advance Package B
Merchant Application Form | Premium Package C
Merchant Application Form | e-Commerce E
Merchant Application Form | Outlet Appendix

Ongoing Promotions

Apart from offers that CIMB is currently offering for CIMB SME Banking customers, we are also running a few campaigns  to encourage our customers to digitise their businesses at a more affordable price! If you’re interested, kindly click on the following links to find out more.

 

  1. Go Digital Campaign
    • First 100 customer to Subscribe for the Shopmatic Transaction/Subscription plan or subscribe to BusinessHR Trial package will enjoy an RM50 Lazada E-Voucher on us! Terms and Conditions Apply. 
    • For further information, please visit: www.cimb.com.my/shopmatic  or www.cimb.com.my/bizhr
Merchant Service Request / Maintenance Form
Merchant Maintenance Form (Merchant Information Amendment / Additional Terminal)
Merchant Service Request Form (Refund/ Reversal)

Frequently Asked Questions (FAQ)

Merchant Services FAQ

Ongoing Promotions

Apart from offers that CIMB is currently offering for CIMB SME Banking customers, we are also running a few campaigns  to encourage our customers to digitise their businesses at a more affordable price! If you’re interested, kindly click on the following links to find out more.

 

  1. Go Digital Campaign
    • First 100 customer to Subscribe for the Shopmatic Transaction/Subscription plan or subscribe to BusinessHR Trial package will enjoy an RM50 Lazada E-Voucher on us! Terms and Conditions Apply. 
    • For further information, please visit: www.cimb.com.my/shopmatic  or www.cimb.com.my/bizhr
Revision to Terms and Conditions of Merchant Agreement (FAQ)

Terms and Conditions

Merchant Services Terms and Conditions
Merchant Services Terms and Conditions (effective 12 Jan 2023)
Merchant Services Terms and Conditions | Appendix A
Merchant Services Terms and Conditions | Appendix A (effective 12 Jan 2023)
Merchant Services Terms and Conditions | Appendix B
Merchant Services Terms and Conditions | Appendix C
Merchant Services Terms and Conditions | Appendix D
Merchant Services Terms and Conditions | Appendix E
Merchant Services Terms and Conditions | Appendix F
Merchant Services Terms and Conditions | Appendix G
Merchant Services Terms and Conditions | Appendix H
Merchant Services Terms and Conditions | Appendix H (effective 12 Jan 2023)
Merchant Services Terms and Conditions | Appendix I

Ongoing Promotions

Apart from offers that CIMB is currently offering for CIMB SME Banking customers, we are also running a few campaigns  to encourage our customers to digitise their businesses at a more affordable price! If you’re interested, kindly click on the following links to find out more.

 

  1. Go Digital Campaign
    • First 100 customer to Subscribe for the Shopmatic Transaction/Subscription plan or subscribe to BusinessHR Trial package will enjoy an RM50 Lazada E-Voucher on us! Terms and Conditions Apply. 
    • For further information, please visit: www.cimb.com.my/shopmatic  or www.cimb.com.my/bizhr

User Guides

Terminal
Terminal User Guide | CIMB VERIFONE VX520
Terminal User Guide | CIMB ENGAGE V200
Terminal User Guide | CIMB PAX A920
Terminal User Guide | CIMB iTerminal
Dynamic Currency Conversion (DCC) User Guide

Ongoing Promotions

Apart from offers that CIMB is currently offering for CIMB SME Banking customers, we are also running a few campaigns  to encourage our customers to digitise their businesses at a more affordable price! If you’re interested, kindly click on the following links to find out more.

 

  1. Go Digital Campaign
    • First 100 customer to Subscribe for the Shopmatic Transaction/Subscription plan or subscribe to BusinessHR Trial package will enjoy an RM50 Lazada E-Voucher on us! Terms and Conditions Apply. 
    • For further information, please visit: www.cimb.com.my/shopmatic  or www.cimb.com.my/bizhr
Tap n Pay
Tap n Pay User Guide
Merchant Portal Guide
Plug n Pay
Plug n Pay User Guide | Standalone Terminal
Plug n Pay User Guide | Bluetooth
Merchant Portal Guide
e-Commerce
e-Commerce User Guide
e-Access
e-Access User Guide

You may contact us via these channels

Call Us

Merchant Support Call Centre

+603 6204 7733

Available 24 hours
Digitally Connect with Us
Fill up our Merchant Support Form.
Locate Us

Speak to any of our staff at our CIMB/CIMB Islamic Branches

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