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We’re here for you.


CIMB recognises the difficulties affected customers are facing during this challenging time and stands ready to assist.


In line with the recent announcement by the Government of Malaysia on 28 June 2021, CIMB has expanded our payment assistance programme to provide continued help to our customers.


We urge our customers in need of assistance to select their preferred payment assistance option and submit their request to us.


For more information, please refer to the programmes listed below.

Relief Measures for SMEs

Payment Assistance Programme (PAP) - for SMEs

This programme is designed to assist all SME customers, including Microenterprises, whose financial conditions has been adversely impacted by the pandemic.


For non-business customers, you may check out our Payment Assistance for Individuals at

AKPK Financial Resilience Support Scheme (FIRST) 

For customers not eligible or not agreeable with the assistance offered under PEMULIH, we will refer you to AKPK’s Financial Resilience Support Scheme (FIRST) Programme. 

Targeted Relief and Recovery Facility (TRRF)

TRRF is a financing facility established by BNM to provide relief and support recovery for SMEs in the services sector affected by reintroduction of containment measures since June 2020, except for tourism and tourism-related subsectors.



Skim CAKNA is introduced to assist the cash flow position of companies and vendors including SMEs that have been awarded with supply and/or services contracts by the Government of Malaysia. The participating Ministries are Ministry of Health (MOH), Ministry of Education (MOE), Ministry of Higher Education (MOHE) and Ministry of Communication & Multimedia (MCMM).

We are committed to making your experience of getting payment assistance, a seamless and efficient one. If you encounter any difficulties, please do not hesitate to contact us at any of our available channels. Click here to view our contact details.

Want To Know More?

Meet EVA - the 1st SME Banking Chatbot in Malaysia!


EVA serves as a virtual Relationship Manager where it will help SME customers like you to get answers about financing facilities and be guided on the next course of action without having to wait on the line or search through the website. Watch the video below to find out more.

Other Packages to Support SMEs

Shopmatic - Go Digital Campaign

Seeking to boost your sales and enhance your business amidst this ongoing crisis? Discover first-hand, in-depth knowledge on how to build your online store in 30 mins with our Complimentary Webinars. 

SME Partner Solutions

Empower your business with our network of expert partner solutions. Exclusive partner’s solutions to elevate your business, with discounts up to 50%.