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Digital Banking
Help & Support

SME Banking Virtual Assistant

*This field is mandatory.

To request a service that is listed below, please leave us your details and our Virtual Assistants will get back to you.


If you would like to request a service that is not listed below, kindly contact the CIMB Business Call Centre.

  • For Current Account Statements: In line with CIMB’s direction towards a more sustainable future, we highly encourage our customers to sign up to receive e-Statement via BizChannel. However, should you require a physical statement, kindly visit your home branch to request for one.


If you are an individual customer, you may key in your enquiries here.

Types of Service Request


*You may select more than one (1) option.

1) Facilities / Security Related Maintenance

2) Redemption / Settlement / Release Letter

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Thank you for submitting your enquiry. We will review your enquiry internally and will get back to you within 2 calendar days (Excluding Saturday, Sunday and Public Holidays)


Should you have any queries or do not receive any response from us within this time period, please contact our Business Call Centre at 1300 888 828 (local) or +603 2297 3000 (Overseas); Monday to Friday from 8:00am to 7:00pm or Saturday from 8:00am to 5:00pm (excluding public holidays). 


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