17 August 2026

Please be informed that from September to November 2026, selected customers will be invited to participate in our annual Customer Engagement Survey either via:

• CIMB OCTO App, or
• e-mail sent by CIMB Malaysia (noreply@notification.cimb.com)

The survey will be conducted on a secure platform hosted by NielsenIQ Sdn. Bhd. (10909-V), CIMB’s independent research partner and will take approximately 15 minutes to complete. 

Your Privacy and Security

Your trust is important to us. Please be assured that:

• Your responses will remain anonymous and strictly confidential
• The survey will never ask for your personal or banking details, account information, or login credentials
• Your feedback will be used solely to help us improve our products, services, and customer experience

If you have any questions or would like to verify this survey, please visit our Contact Us page on the CIMB website for available contact channels.

Thank you for your support!