Dear Valued Merchants,

We hereby give you twenty-one (21) calendar days’ notice that the Merchant Services Terms and Conditions (T&C) and Appendices A, B, C and H (Appendices) for all CIMB merchants nationwide will be revised, effective on 14 November 2025.

These amendments are made to align with Bank Negara Malaysia (BNM) regulatory requirements on fraud management and to strengthen the Bank’s ability to detect, prevent, and manage suspicious or irregular transactions, including lodgment of police report and withholding payment until the Bank receives the complete police investigation report.

You may refer to the notice of amendments as per attachment below:

Thank you.

The Management

CIMB Bank Berhad