You Are In

  • Business Insights
  • Solutions & Products
  • Digital Banking
  • Promotions
  • Help & Support
  • Quicklinks
Solutions & Products
  • Solutions
  • Deposits & Investments
  • Cards
  • Financing
  • Trade Finance
  • Cash Management
  • Treasury
  • Insurance / Takaful
  • More Services
Digital Banking
Help & Support

What is a Cooling-Off Period?

As part of our security measures to combat fraud, there will be a cooling-off period of 12 hours when you install the CIMB Biz App for the first time or on a new device. This additional measure is to prevent any unauthorised access to your CIMB account(s).

Upon completing the First Time Login on your mobile phone, the countdown of 12 hours will be activated to show you the remaining waiting period.

You will be able to perform and approve banking transaction once the 12 hours cooling period is over.