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Important Notice:

Introduction of 12-Hour Cooling-Off Period

 

Starting 30 June 2023, there will be a Cooling-Off period of 12 hours when you install the CIMB Clicks and CIMB OCTO App for the first time or on a new device. This additional measure is part of our on-going efforts to combat fraud and will be in place of a call verification.

 

You will be able to perform and approve banking transactions via CIMB Clicks or CIMB OCTO App after 12 hours from the first-time login on a new mobile device.

 

For more information, please refer to

 

CIMB Clicks App: https://www.cimb.com.my/en/personal/help-support/faq/mobile-banking/the-new-cimb-clicks-app/first-time-setup.html

 

CIMB OCTO App: https://www.cimb.com.my/en/personal/help-support/faq/mobile-banking/cimb-octo-app/installation-access-and-first-time-login.html

 

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