For queries, you may refer to a list of Frequently Asked Questions (FAQ) which has been prepared.
Thank you.
The Management
CIMB Bank Berhad
CIMB Islamic Bank Berhad
Frequently Asked Questions (FAQ)
1. What is the purpose of the revision?
The purpose of the revision is to make the Terms & Conditions simpler for customers’ understanding. It is our commitment to treat all our customer fairly in accordance with the revised terms and conditions.
2. What are the products applicable to this revision?
This revision is applicable to the 4 products and services that are listed out in the above notice.
3.When will the revised terms and conditions take effect?
The revised terms and conditions will take effect on 8 June 2020.
4. Are the revised terms and conditions applicable to existing customers as well?
Yes.
5. Do existing customers need to sign a new or supplementary document on these revised terms and conditions?
No, all existing terms and conditions remain unchanged. We will apply fair treatment across the board for both existing and new customers.
6. Will this impact my existing CIMB products and services?
No, all existing terms and conditions remain unchanged. However, it is our commitment that we will apply fair treatment across the board for both existing and new customers.
7. Do I need to pay any additional fees and charges arising from improvement of Terms and Conditions?
No, there are no additional fees and charges with this revision.
8. If I have further queries in future, who do I go to?
For further assistance, you may reach to us via letter, phone call and email:
Address: CIMB Bank Berhad, Customer Resolution Unit (CRU), P.O. Box 10338, GPO Kuala Lumpur, 50710 Wilayah Persekutuan
Telephone No: +603-6204 7788
Email: cru@cimb.com
