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Important Notice:

Revision to our Terms & Conditions effective 8 June 2020

18 May 2020

 

Dear Valued Customers,

 

We hereby give you 21 days’ notice that the following CIMB Bank & CIMB Islamic Bank terms and conditions have been revised for easier understanding, which shall take effect on 8 June 2020:

 

Products and Services 

 

1. Credit Cards 

For CIMB Bank Credit Cards 

  • CIMB Bank Cardholders Terms and Conditions
  • CIMB Auto Balance Conversion Programme Terms and Conditions
  • CIMB 0% Easy Pay Terms and Conditions
  • CIMB Cash Rebate Platinum Credit Card Terms and Conditions
  • CIMB PETRONAS Platinum Credit Card Terms and Conditions
  • CIMB Enrich Mastercard Terms and Conditions
  • Touch ‘N Go Zing Terms and Conditions
  • CIMB Member Rewards Terms and Conditions
  • CIMB Credit Card Upgrade & Conversion Terms and Conditions
  • Email Statement Delivery Terms and Conditions
  • Statements Accessed Via CIMB Clicks Terms and Conditions
  • CIMB Cashlite Programme Terms and Conditions
  • CIMB Balance Transfer Programme Terms and Conditions
  • CIMB Balance Conversion Programme Terms and Conditions

 

For CIMB Islamic Bank Credit Cards

  • CIMB Islamic Bank Cardholders Terms and Conditions
  • CIMB Islamic Auto Balance Conversion Programme Terms and Conditions;
  • CIMB 0% Easy Pay Terms and Conditions;
  • CIMB PETRONAS Platinum-i Credit Card Terms and Conditions;
  • CIMB Member Rewards Terms and Conditions
  • CIMB Credit Card Conversion Terms and Conditions
  • Email Statement Delivery Terms and Conditions
  • Statements Accessed Via CIMB Clicks Terms and Conditions

 

2. Personal Financing 

  •  Xpress Cash Financing-i Terms and Conditions

 

3. CIMB Prime 

  • CIMB Prime Solutions Terms and Conditions 

 

4. CIMB@Work

  • CIMB@Work Employee Terms and Conditions 
 

 

For queries, you may refer to a list of Frequently Asked Questions (FAQ) which has been prepared. 

 

Thank you.

The Management

CIMB Bank Berhad

CIMB Islamic Bank Berhad

 

 

Frequently Asked Questions (FAQ)

 

1. What is the purpose of the revision?

The purpose of the revision is to make the Terms & Conditions simpler for customers’ understanding. It is our commitment to treat all our customer fairly in accordance with the revised terms and conditions.

 

2. What are the products applicable to this revision?

This revision is applicable to the 4 products and services that are listed out in the above notice.

 

3.When will the revised terms and conditions take effect? 

The revised terms and conditions will take effect on 8 June 2020.

 

4. Are the revised terms and conditions applicable to existing customers as well?

Yes. 

 

5. Do existing customers need to sign a new or supplementary document on these revised terms and conditions?

No, all existing terms and conditions remain unchanged. We will apply fair treatment across the board for both existing and new customers.

 

6. Will this impact my existing CIMB products and services?

No, all existing terms and conditions remain unchanged. However, it is our commitment that we will apply fair treatment across the board for both existing and new customers.

 

7. Do I need to pay any additional fees and charges arising from improvement of Terms and Conditions?

No, there are no additional fees and charges with this revision.

 

8. If I have further queries in future, who do I go to?

For further assistance, you may reach to us via letter, phone call and email:

 

Address: CIMB Bank Berhad, Customer Resolution Unit (CRU), P.O. Box 10338, GPO Kuala Lumpur, 50710 Wilayah Persekutuan

Telephone No: +603-6204 7788

Email: cru@cimb.com