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How do I perform money transfer via CIMB Clicks?

  MoneyGram SpeedSend
CIMB Clicks Log-In                                            
  •  Log in into CIMB Clicks.
  • Go to Pay &Transfer > MoneyGram
  • Key in Sender Details, Address and Sender particulars.
  • Click and read the Terms & Conditions (T&C) of Speedsend and select ‘Accept’ if you have acknowledged and accept the T&C.  Then click ‘Submit’ to proceed with the request.
  • Select which account to be debited, send money to, key in MYR amount, fee option and receive currency.
  • Choose 'Include Fee' or 'Exclude Fee' 

 

Ø Include Fee - If the amount entered is RM1,000 and fee is RM100, the beneficiary will receive RM900

Ø Exclude Fee - If the amount entered is RM1,000 and fee is RM100, the beneficiary will receive RM1,000

 

  • Select Beneficiary details and key in all the details.
  • Select the Purpose of Payment.

 

*  Note: Please ensure that you select the closest Purpose of Payment according to the intention of your transfer. The 'Purpose of Payment' declaration is a compulsory Bank Negara Malaysia requirement.

 

  •  Then read ‘Declaration’ and select ‘Yes’ if you are agreeable to the declaration.
  • Click ‘Submit’ to check the transaction details at the MoneyGram Confirmation screen.
  • Request for Transaction Authorization Code (TAC), then key in the TAC reference number and finally click ‘Submit’ to proceed with the transaction. (TAC is required for each transaction, including recurring transfer).
  • You will receive MoneyGram Reference Number (MG Ref No) through SMS for every successful transaction.
  • Login into CIMB Clicks.
  • Go to Pay & Transfer > SpeedSend
  • Select & complete the Sender Details under part (1) as follows:-

 

  1. Transfer Method
  2. Account to be debited
  3. Are you a foreign worker?
  4. Employment Type
  5. Nature of Business
  6. Occupation
  7. Relationship with the beneficiary

 

  • Select & complete the Beneficiary Details under part (2) as follows:-

 

  1. Name
  2. Gender
  3. ID Type
  4. ID No
  5. Destination country

 

  • Under part (3), key-in amount in MYR and system will convert the amount in the respective foreign currency selected previously.
  • Under part (4) of Other Details, select Payment Category for purpose of payment and select type of payment for further details.

 

*  Note:

Please ensure that you select the closest Purpose of Payment according to the intention of your transfer. The 'Purpose of Payment' declaration is a compulsory Bank Negara Malaysia requirement.

 

  • Under part (5), read the Declaration and select ‘Yes’ if you are agreeable to the declaration.
  • Finally, read the Terms & Conditions (T&C) of SpeedSend and select ‘Accept’ if you have acknowledged and accept the T&C.  Then click ‘Submit’ to proceed with the request.
  • Enter Transaction Authorisation Code (TAC) to proceed. TAC is required for each transaction, including Favorite transactions. Then clicks ‘Submit’ to proceed with the transaction.
  • You will receive an SMS for every successful transaction.

 

Note:

* Transfer amount is inclusive of a transaction fee (E.g. if the amount entered is RM1,010 and transaction fee is RM10.00, the beneficiary will receive RM1,000.00 i.e. equivalent to the designated currency amount after conversion). (Note:  Effective from 1 June 2018, the Goods and Services Tax (GST) is revised to zero-rated until further notice)

How can I check the status of my sent transaction?
  • Log in into CIMB Clicks
  • Go to Pay & Transfer>Transaction History> MoneyGram History
  • Click on the respective reference number to view transaction details
  • Log in into CIMB Clicks
  • Go to Pay & Transfer > Transaction History > SpeedSend History
  • Click on the respective reference number to view transaction details
How do I request a refund?
  • Log in into CIMB Clicks
  • Go to Pay & Transfer>Transaction History and scroll down to MoneyGram History section
  • Click at the reference number at ‘Ref’ column of the listing to display the detail transaction
  • Click at ‘Request for Refund’
 
 

Note : (This ‘Request for Refund’ button will be displayed and enabled if the money has not been collected by the receiver, otherwise this button will be disabled)

  • Log in into CIMB Clicks
  • Go to Pay & Transfer > Transaction History > SpeedSend History
  • Click at the reference number at the Ref column of the listing to display the detail transaction.
  • Select ‘Request for Refund’ button
 

Note: Request for Refund’ button will only be displayed for certain transaction status and availability

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