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SpeedSend

 

No. SpeedSend
What is the transaction limit at CIMB Bank/CIMB Islamic Bank?

Minimum = RM250

Maximum = Transaction limit of up to RM50,000 per customer per day for payment between immediate family or education purpose without supporting documents. Otherwise up to RM29,999 per customer per day

How to make payment for transaction? / Where can I send money from?

·      Account Debiting (via CIMB Clicks / CIMB Bank or CIMB Islamic Bank branches)

 

·      Cash (via CIMB Bank or CIMB Islamic Bank branches/CIMB Bank Currency Exchange locations)

 

Note: The available CIMB Bank Currency Exchange locations are KL Sentral, Genting Highland & Menara Bumiputra-Commerce

What are the service charges/fees for send transaction performed? RM10 for any amount sent for transactions originating from CIMB Bank or CIMB Islamic Bank branches, CIMB Bank Currency Exchange locations and CIMB Clicks
What is the daily transaction limit via CIMB Clicks Transaction limit of up to RM50,000 per customer per day for payment between immediate family or education purpose without supporting documents. Otherwise up to RM10,000 per customer per day

How do I perform money transfer via CIMB Clicks?

 

 

a)   CIMB Clicks Log-in

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


·   Login into CIMB Clicks.

 

·   Go to Pay & Transfer > SpeedSend

 

·   Select & complete the Sender Details under part (1) as follows:-

(a)     Transfer Method

(b)     Account to be debited

(c)     Are you a foreign worker?

(d)     Employment Type

(e)     Nature of Business

(f)      Occupation

(g)     Relationship with beneficiary

 

·   Select & complete the Beneficiary Details under part (2) as follows:-

(a)     Name

(b)     Gender

(c)     ID Type

(d)     ID No

(e)     Destination country

 

·   Under part (3), key-in amount in MYR and system will convert the amount in respective foreign currency selected previously.

 

·    Under part (4) of Other Details, select Payment Category for purpose of payment and select type of payment for further details.

 

*  Note:

Please ensure that you select the closest Purpose of Payment according to the intention of your transfer. The 'Purpose of Payment' declaration is a compulsory Bank Negara Malaysia requirement.

 

·   Under part (5), read the Declaration and select ‘Yes’ if you are agreeable to the declaration.

 

·   Finally, read the Terms & Conditions (T&C) of Speedsend and select ‘Accept’ if you have acknowledged and accept the T&C.  Then click ‘Submit’ to proceed with the request.

 

·   Enter Transaction Authorisation Code (TAC) to proceed. TAC is required for each transaction, including Favorite transaction. Then clicks ‘Submit’ to proceed with the transaction.

 

·   You will receive an SMS for every successful transaction.

 

*Note: Transfer amount is inclusive of transaction fee (E.g. if amount entered is RM1,010 and transaction fee is RM10.00, beneficiary will receive RM1,000.00 i.e. equivalent to the designated currency amount after conversion). (Note:  Effective from 1 June 2018, the Goods and Services Tax (GST) is revised to zero rated until further notice)

b)      How can I check the status of my sent transaction?

·   Log in into CIMB Clicks

 

·   Go to Pay & Transfer > Transaction History > SpeedSend History

 

·   Click on the respective reference number to view transaction details

c) How do I request for a refund?

·   Log in into CIMB Clicks

 

·   Go to Pay & Transfer > Transaction History > SpeedSend History

 

·   Click at the reference number at Ref column of the listing to display the detail transaction.

·   Select ‘Request for Refund’ button

 

*Note: Request for Refund’ button will only be displayed for certain transaction status and availability

How are funds paid out to beneficiaries?

·       Cash Collection - Receiver could collect cash payout at SpeedSend’s partner locations

 

·       Credit to Account - Amount shall be credited into the beneficiary’s account

How does my receiver find his Agent location?

SpeedSend agent location can easily be identified physically with an outdoor lightbox with the SpeedSend logo.

 

Please visit http://www.cimb.com.my to find SpeedSend agent locations

 

What does the transaction status show?

·       Available – The money is waiting for beneficiary collection

 

·       Pending – The transaction is accepted and pending to be credited into beneficiary’s account

 

·       Paid – Transaction successfully paid / credited to account

 

·       Rejected – The transaction is rejected due to incorrect payment details

 

·       Requested for Refund – The sender has requested the transaction to be refunded

 

·       Refunded – The transaction has been refunded to the sender’s account

 

·       Rejected and Refunded – The transaction is rejected with money automatically credited back into sender’s account

 

*Note: Any Outward Remittances that remain unpaid for a year from successful transaction date will be deemed unclaimed/uncollected and the funds will be subsequently forwarded to Registrar of Unclaimed Monies

Can I request for a refund transaction? Yes, provided the receiver has not collected the money or the funds was not successfully credited into beneficiary’s account due to incorrect beneficiary’s related details.
Where will my refund be credited or paid?

·         For Clicks transaction, the proceeds from the refund will be credited into the same account where the send transaction was initiated.

 

·         For transactions sent from CIMB Bank or CIMB Islamic Bank branches, the refund is made via cash or credit into sender’s account with CIMB Bank or CIMB Islamic Bank.

 

·         For transactions sent from CIMB Bank Currency Exchange, cash shall be paid to the senders.

Who can I call if I have any transaction inquiries related to MoneyGram/SpeedSend?

You may contact

Customer Resolution Unit – CIMB,

Menara SBB 83 Medan Setia Satu,

50490 Bukit Damansara,

Kuala Lumpur

OR email to cru@cimb.com pertaining to transaction enquiries related to SpeedSend services.

How will the receiver collect the cash payout?

·       Receiver has to present the tracer number (i.e.: CMTMY12345678) to the payout agents for the fund collection.

 

·       Visit a SpeedSend Location. Please remember to bring valid personal identification*

 

·       Complete the “SpeedSend Receive Money” form and provide proper identification to the SpeedSend agent.

 

* You may be required to provide personal identification, usually one or more of the following: passport, driving license, national identity card or a government issued identification. You may also be required to provide proof of address (bank statement or utility bill). Requirements vary by country. Please ask your local SpeedSend locations for acceptable identification formats.

Will I be refunded with the full sent amount?    
Can I amend the transaction that I’ve submitted?  

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