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Can I reschedule my collection date if there is any change in my trip or flight?

Yes. You are allowed to reschedule the collection date online ONCE only, and it must be 2 days before your initial collection date and up to a maximum of 60 days from the initial order date including weekends and public holidays.   

 

However, if you did not turn up on the collection date, our officer will contact you on the next day and you can reschedule the collection date up to 60 days from the day you placed the order.

 

If you would like to reschedule the collection date, you may contact our Consumer Contact Centre and your request will be processed within 2 working days.

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