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We are always looking for ways to improve your experience, and from time to time would like to hear your feedback via a survey.

 

Rest assured that we will never ask for personally identifiable information, account information or login credentials.

 

If you have received a survey invitation via e-mail or other channels, you may refer to the list below using the reference number provided to you to validate that this message is from the Bank. Refer below for an example:

 

In the title of e-mail or other communication: How was your experience with us? (ref: S1)

Reference Number (ref) Survey Title Period
S1 Help Us Serve You Better - Branch Ongoing

S2

Help Us Serve You Better Contact Centre

Ongoing

S3

Customer Resolution Unit Feedback

Ongoing

S4 CIMB Clicks Feedback Ongoing
S5

CIMB BizChannel Survey

Ongoing

S6

CIMB Business Call Centre Survey

Ongoing

S7 Prepaid Top Up/ Reload Survey November - December 2022
S8

Help Us Improve the Savings/Current Account Opening Experience

To be determined

S9

Business Loan Application Survey

To be determined

S10

CIMB Preferred Customer Survey

November - December 2022

S11

Loan Submission Survey

To be determined

S12

CIMB OCTO App Feedback

November 2022

S13

Sustainability Survey

November - December 2022