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In light of the Movement Control Order, announced by the Prime Minister of Malaysia on 16 March 2020, we have taken precautionary measures to ensure we protect the health of our customers and employees whilst still  providing all essential services. 


We recognise that our customers, both individuals and businesses, are facing challenging times and CIMB Bank is here to help. As every situation is different, we are committed to trying to work with all our customers on a case-by-case basis to help understand, and hopefully alleviate, financial hardships experienced as a result of COVID-19. Our support measures are flexible, including payment deferrals for mortgages and relief on credit products for those who qualify.


To make things as simple as possible, we are setting up this dedicated page for you, our customers, to stay updated on all operational matters as well as to know more about the programmes available for you.

Financial Relief Measures

CIMB 6-Month Moratorium for Individual

Aligned with BNM’s announcement, effective 1st April 2020 CIMB will provide a 6-month automatic moratorium for our individual customers on all types of financing payment except for credit card, overdraft and accounts under AKPK as long as the Loan/Financings are:


  • Not more than 90 days past due as at 1st April 2020
  • In Ringgit Malaysia denomination


Frequently Asked Questions (ENG)

Frequently Asked Questions (BM)


Terms & Conditions (ENG)

Terms & Conditions (BM)


Important note:

To Opt Out from this programme, send an SMS request to 62666 by 7 April 2020 11.59PM as per below, for each of your loans/financing accounts:


OPTOUT<space>Last 4 Digits NRIC/Passport number<space>Loan/Financing Account Number


For example :

OPTOUT 1234 567891011

CIMB Relief Programme for Credit Cards

Credit card customers can now opt in to convert their outstanding balances into a term loan/financing over a period of up to 36 months at an effective interest/profit rate of 13% p.a.


Click here to find out more.


Frequently Asked Questions (ENG)

Frequently Asked Questions (BM)

CIMB Financial Relief Assistance Programme for SMEs

We are offering the following programmes to help our customers through any challenges faced because of Covid-19: 


  1. 6-month Moratorium Programme on all eligible loans/financing 
  2. Bank Negara Malaysia’s Special Relief Facility (BNM SRF) 
  3. Restructuring and Rescheduling (R&R) options


Frequently Asked Questions (ENG)
Frequently Asked Questions (BM)


Important note:

To Opt-out of the moratorium programme or to apply for BNM SRF/R&R, kindly complete the following form >> Click Here



Handy Guide for Our Customers

A Handy Guide
CIMB 6-month moratorium (For Individuals)

Watch this short video to understand more about it.