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Important Notice:

Maintenance Request Form Submission


Dear Valued Customers,


In line with our efforts to provide you with a seamless banking experience, kindly submit the BizChannel@CIMB maintenance request / documents for the following requests listed below via e-mail at or continue to submit at any CIMB Branch.


The type of maintenance requests that are acceptable via e-mail and branches are as follow:

No. Type of Maintenance Channel of Submission


Account(s) Maintenance

e-Submission / Branch


Update Debiting Account

e-Submission / Branch


Registration/ Maintenance for DuitNow ID

e-Submission / Branch


Change Service Package

e-Submission / Branch


Third Party System Integration Access

e-Submission / Branch


Turn on ID Validation

e-Submission / Branch



e-Submission / Branch

8 Add / Edit / Delete Authorised User(s) Details Branch only
9 Add / Edit / Delete System Administration(s) Branch only
10 Mobile Token / Security Device Replacement Branch only
11 Board Resolution, Company Registration Documents and related documents Branch only

Note: Please ensure to email us at with a registered email address. Emails received from a non- registered email address

will be rejected.


With this change communicated since May 2022, any of these documents submitted via direct courier or that are dropped off at Wisma CIMB will no longer be accepted effective 8 August 2022.


To download the BizChannel@CIMB Maintenance form or view the maintenance form guide, click here.


To view the latest Terms and Conditions, click here.

CIMB Bank Berhad & CIMB Islamic Bank Berhad