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CIMB recognises the difficulties affected customers are facing during this challenging environment and stands ready to assist.

 

In line with the recent Pemerkasa Plus aid package announced by the Malaysian Government, we have revised our comprehensive financial relief assistance programmes.

 

CIMB’s financial relief assistance programmes are aimed at providing continued help to individual and B40 borrowers, micro enterprises and other affected borrowers as well as expanding help to alleviate the cash flow burdens of SMEs that are unable to operate during MCO 3.0 from 1 June onwards. 

 

We urge our customers in need of assistance to contact us to select their preferred payment assistance option. You can be assured that any financial assistance taken will not impact your CCRIS (“Central Credit Reference Information System”) status

 

For more information, please refer to the specific programmes listed below.

Kami bersama anda.

CIMB menyedari kesulitan yang dihadapi oleh pelanggan pada masa yang mencabar ini dan kami bersedia untuk membantu para pelanggan.

 

Sejajar dengan pakej bantuan Pemerkasa Plus yang diumumkan oleh Kerajaan Malaysia, kami telah menyemak semula program bantuan kewangan komprehensif yang kami tawarkan.

 

Program bantuan kewangan CIMB bertujuan untuk memberi bantuan kepada peminjam individu dan B40, perusahaan mikro dan peminjam lain yang terjejas, serta memperluaskan bantuan bagi meringankan beban aliran tunai PKS yang tidak dapat beroperasi sepanjang tempoh PKP 3.0 dari 1 Jun dan seterusnya. 


Kami menggesa pelanggan yang memerlukan bantuan untuk menghubungi kami untuk membuat pilihan bantuan kewangan yang bersesuaian. Pelanggan diberi jaminan bahawa sebarang bantuan kewangan yang mereka pilih tidak akan mempengaruhi status CCRIS (“Sistem Maklumat Rujukan Kredit Pusat”) mereka.

 

Untuk maklumat lanjut, sila rujuk bahagian berikut untuk senarai program yang ditawarkan.

I am B40

This is open to customers who are categorized as B40 and registered in the Bantuan Sara Hidup (BSH) or Bantuan Prihatin Rakyat (BPR).

Relief assistance option available for customers:  

 

  • Option 1: 3-month deferment of instalments; or
  • Option 2: 50% reduction of instalments for 6 months.

 

Assistance is also available for affected customers who do not fall into the categories above, on a case by case basis.  We encourage all such customers who are facing financial difficulties in servicing their commitments to reach out to us. 

 

Please contact us:

  • Call our Consumer Contact Centre at 03 6204 7788
  • Email us at covidcare@cimb.com with your full name as per NRIC, loan/financing account number, mobile number and programme option. We will contact you within 5 calendar days to confirm your request.
  • Visit your nearest CIMB branch

 

If you have more than one loan/financing account, please include all your loan/financing account that you wish to participate in this programme. 

 

Program ini terbuka untuk pelanggan yang dikategorikan sebagai B40 dan berdaftar dalam program Bantuan Sara Hidup (BSH) atau Bantuan Prihatin Rakyat (BPN).

 

Pilihan bantuan yang disediakan untuk pelanggan:

 

  • Pilihan 1: Penangguhan ansuran bulanan selama 3 bulan; atau
  • Pilihan 2: Pengurangan ansuran bulanan sebanyak 50% selama 6 bulan.

 

Bantuan juga disediakan untuk pelanggan yang terkesan yang tidak termasuk di bawah kategori-kategori yang dinyatakan, pada dasar kes demi kes.  Kami menggalakkan semua pelanggan tersebut yang sedang menghadapi kesukaran kewangan dalam membayar balik pinjaman/pembiayaan mereka untuk menghubungi kami.

 

Sila hubungi kami:

  • Hubungi Pusat Panggilan kami di 03 6204 7788
  • E-mel kami di covidcare@cimb.com dengan nama lengkap anda seperti Kad Pengenalan, nombor account pinjaman/pembiayaan, telefon bimbit dan pilihan program. Kami akan menghubungi anda dalam masa 5 hari kalendar untuk mengesahkan permintaan anda.
  • Lawati cawangan CIMB terdekat anda

 

Sekiranya anda mempunyai lebih daripada satu akaun pinjaman / pembiayaan, sila sertakan semua akaun pinjaman / pembiayaan yang anda ingin sertai dalam program ini.

 

For more information

Expanded Targeted Payment Assistance ( ENGBM )

Pembiayaan Peribadi Sektor Awam-i B40 ( ENGBM )

 

Terms and Conditions

Property & ASB Financing ( ENG | BM )

Auto Financing ( ENG | BM )

Personal Financing ( ENG | BM )

Credit Card ( ENG | BM )

Pembiayaan Peribadi Sektor Awam-i ( ENG| BM )

 

I am not a B40 and I need financial assistance

We have the following relief options available for customer with loss of employment or experiencing a decline in income impacted by the pandemic:  

 

•     3-month payment relief ; or

•     50% reduction of instalments for 6 months. Please note, interest/profit will continue to accrue on the deferred amount; or

•     Reduction of monthly payments.  

 

Please contact us:

  • Call our Consumer Contact Centre at 03 6204 7788
  • Email us at covidcare@cimb.com with your full name as per NRIC, loan/financing account number, mobile number and reason for application (i.e loss of employment/reduction in income). We will contact you within 5 calendar days to confirm your request.
  • Visit your nearest CIMB branch

 

If you have more than one loan/financing account, please include all your loan/financing account that you wish to participate in this programme. 

 

We encourage customers, who are facing financial difficulties in servicing their commitments, to reach out to us. 

 

Kami menawarkan pilihan bantuan seperti berikut untuk menolong pelanggan yang kehilangan pekerjaan atau sedang mengalami pendapatan yang berkurangan akibat pandemik:

 

  • Pelepasan pembayaran selama 3 bulan : atau
  • Pengurangan ansuran bulanan sebanyak 50% selama 6 bulan. Harap maklum bahawa faedah/caj keuntungan akan terus terakru ke atas jumlah yang tertangguh; atau
  • Pengurangan ke atas amaun bayaran bulanan

 

Sila hubungi kami:

  • Hubungi Pusat Panggilan kami di 03 6204 7788.
  • E-mel kami di covidcare@cimb.com dengan nama lengkap anda seperti Kad Pengenalan, nombor account pinjaman/pembiayaan, telefon bimbit dan alasan pemohonan (i.e kehilangan pekerjaan/pengurangan pendapatan). Kami akan menghubungi anda dalam masa 5 hari kalendar untuk mengesahkan permintaan anda.
  • Lawati cawangan CIMB terdekat anda

 

Sekiranya anda mempunyai lebih daripada satu akaun pinjaman / pembiayaan, sila sertakan semua akaun pinjaman / pembiayaan yang anda ingin sertai dalam program ini.

 

Kami menggesa pelanggan yang memerlukan bantuan untuk menghubungi kami bagi membincangkan pilihan bantuan kewangan yang bersesuaian.

 

For further information

Frequently Asked Questions ( ENG | BM )

 

Terms and Conditions

Property & ASB Financing ( ENG | BM )

Auto Financing ( ENG | BM )

 

Download Handy Guide

Payment Assistance Programme for Individuals ( ENG | BM )

Assistance is also available for affected borrowers for those who were not directly impacted by the pandemic. 

 

Please contact us:

  • Call our Consumer Contact Centre at 03 6204 7788
  • Email us at covidcare@cimb.com with your full name as per NRIC, loan/financing account number, mobile number and reason for application (i.e loss of employment/reduction in income). We will contact you within 5 working days to confirm your request.
  • Visit your nearest CIMB branch

 

If you have more than one loan/financing account, please include all your loan/financing account that you wish to participate in this programme. 

 

Bantuan juga disediakan untuk peminjam yang terjejas bagi mereka yang tidak terkesan dengan pandemic secara langsung.

 

Sila hubungi kami:

  • Hubungi Pusat Panggilan kami di 03 6204 7788.
  • E-mel kami di covidcare@cimb.com dengan nama lengkap anda seperti Kad Pengenalan, nombor account pinjaman/pembiayaan, telefon bimbit dan alasan pemohonan (i.e kehilangan pekerjaan/pengurangan pendapatan). Kami akan menghubungi anda dalam masa 5 hari bekerja untuk mengesahkan permintaan anda.
  • Lawati cawangan CIMB terdekat anda

 

Sekiranya anda mempunyai lebih daripada satu akaun pinjaman / pembiayaan, sila sertakan semua akaun pinjaman / pembiayaan yang anda ingin sertai dalam program ini.

   

Assistance is available for customers who were not directly impacted by the pandemic.

Please call our Consumer Contact Centre at 03 6204 7788 for assistance. 

 

Bantuan juga disediakan untuk pelanggan yang tidak terkesan dengan pandemik secara langsung.

Sila hubungi Pusat Panggilan kami di 03 6204 7788 untuk bantuan.

 

For further information

Frequently Asked Questions ( ENG | BM )

I am an SME/Microenterprise

This programme is designed to assist SME customers, including Microenterprises that are not allowed to operate during the Movement Control Order (locked-down sectors as defined by Majlis Keselamatan Negara). 

 

 

Eligible Facilities :

Credit facilities that were approved before 1 June 2021 and remain performing (not in arrears exceeding 90 days as at date of application by customer). Refer to FAQ below for full list of eligible facilities.

 

What are the available options?

Option 1 : Moratorium for 3 months.

Option 2 : Reduction of monthly instalments by 50% for 6 months.

 

We recognise that the challenges may differ for each customer and we are committed to assist you based on your needs and circumstances.

 

How can I make a selection for my payment assistance?

Click here to participate.

 

Your application will be approved within 2 Calendar Days (Excluding Saturday, Sunday and Public Holidays) upon receiving your complete request.

 

More information  

Frequently Asked Questions ( ENG | BM )

 

Previous Programmes

For Individuals

Sun Life Malaysia COVID-19 - Special Client Measures

For SMEs

CIMB Financial Relief Assistance Programme for SMEs

Support Our Community

CIMB COVID-19 Bereavement Support Programme for Individual Customers